hi @AbeEnns
if you are activating esim, reboot the phone and check if the esim already there on your Settings-> Cellular screen or Sim Manager. Enable it
if you are activating physical sim card, test it on a phone
if that does not work, ask support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
