Been going back and forth with support and we have been trying the basics for now (turn off phone, clear browser) but even with the app on my phone all it does is go back to the login screen...
Yes, he did restart it. It is with a physical sim card. Iphone 10. The issue is he can not even enter his account to PM or check his account status as when we log in we get a Forbidden A1 error message.
