Ticket

[sommermar818]

How do I submit a ticket to help move along the process of getting my old number back from switch from koodo prepaid to Public??

[computergeek541]

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@softech wrote:

@sommermar818   first, is your Koodo Prepaid account active?  and you have your PM account setup working already?

If so, you can use this direct link:

https://urlshortner.tiia.ai/Rqg6DB

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In the case of a prepaid Koodo account, the service wouldn't need to be active. The account just couldn't be closed.

[softech]

@sommermar818   first, is your Koodo Prepaid account active?  and you have your PM account setup working already?

If so, you can use this direct link:

https://urlshortner.tiia.ai/Rqg6DB

[RossN · Accepted solution]

@sommermar818 

hi  to contact a customer service agent to help 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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