data not working

[Sharonz]

I still have some add on data but it stopped working since last Friday. I tried turn off and turn on and reset network. Still not working. Why?

[computergeek541]

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@Ando wrote:

@computergeek541 

the web not reading correct number.

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That's certainly a possibility but none of us know that for sure.  Also, none of know for sure if the customer has ran out of data.

[computergeek541]

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@Ando wrote:

@Sharonz 

if was working before then you run all data. wait for next cycle

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I realize there are some Self Serve site caching issues, but based on the first message in this thread, I don't see how you've determined that the customer has ran out of data. The screenshot shows that there is more than 500MB of data remaining on the account.

[softech]

@Sharonz 

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome.  You should then see the latest usage from the server.

[hairbag1]