Transferring SIM iPhone 12 to 14

[Tessacarson]

I just got my new iPhone 14, I tried to transfer my public mobile SIM card from my iPhone 12 and I get this error. It says it can’t be transferred because this feature is not supported by my carrier. Help?!

I tried the other options which also didn’t work

 

[softech]

---

@Tessacarson wrote:

Updating it now. I assumed it would’ve been updated since it’s brand new!

---

In fact, new phones likely require a minor OS update.  The phone you got likely was packed at least a month ago. A lot of the time, vendor still working on last minute fix before launch, so there is always a minor OS update a week or 2 after the official launch, that's why most new phones' OS are already outdated when we got it

[softech]

@Tessacarson 

PM does not support eSIM...

Use the physical sim slot there, move your sim card from your iPhone 12 to 14 

[Camera4617]

How are you transferring that sim? Did you take it out from old phone and put in new one? If not, that's what you need to do.

[Tessacarson]

Updating it now. I assumed it would’ve been updated since it’s brand new!

[BKNS27]

@Tessacarson 

Is the iPhone updated to iOS 16.0.3?

[Meow]

With normal phones SIM transfer does not require any magic. With apple - good luck.

[Anonymous]

I'm not an Apple guy, but in general, you just pop the old SIM into the new phone, and Public Mobile is happy.