2 factor authentication

[LeeHaslam]

Hello my wife’s account - damaged phone and can’t access public mobile account or phone number or Gmail for 2 - factor authentication to transfer eSIM to new iPhone 

[hairbag1]

@LeeHaslam 

you can't just transfer an esim from one cell to another. You must download the Public Mobile app to the new cell, log in to the account then buy a new esim. With an applied credit, the esim will end up being free.                          Use the advice already supplied if having trouble with 2FA.

[softech]

@LeeHaslam 

Try to see if you can get the 2FA code via voicemail:
          On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send Voice Message" to get 2FA.   
          (When choosing "Send Voice Message", call yourself using another phone to retrieve VM.  Press * to interrupt the VM greeting and then enter the VM PIN)

If still unable to get the 2FA code, you will have to engage PM support by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there