@taa
All right then there are two more reprovisioning tricks we can try but you may not want to use them so the choice is yours.
The first one is a little harder to do with the new self-serve accounts. Adding a manual Top-Up payment of $1 to your account can reprovision a SIM card but that is difficult to do because often the only choice you will be given is to pay the full amount of your plan amount.
Of course you will be able to use that for your next renewal but you may not want to add that much to your account especially if you have a higher plan amount then $15 or $25. You can add less if you happen to have a balance on your account. Login to your account. Make the manual payment. Download your receipt while you're at it. Log out. Reboot your phone. Can you connect to the network?
The other option is to suspend your account via lost/stolen. There's also carries an issue as if you are on the old $$ Rewards system suspending your account via lost/stolen causes a glitch whereas your rewards will not apply automatically upon renewal. As such if you use this technique you will have to contact customer support after your next renewal once you have paid to have your rewards applied manually to your account balance.
If you wish to use this troubleshooting method then log into your self-serve account. Go to your profile page. Suspend your account via lost/stolen. Log out/in. Resume your account services via lost/stolen. Log out. Reboot your phone. Can you connect to the network?
If this last tip fails then your only option is to contact customer support and ask that they reset your account and reprovision your sim card.
