Network upgrade

[diggerleem]

I was recently told my brand new iPhone isn't compatible according to its IMEI. Is that likely an error?

[diggerleem]

It is an iPhone 17 Pro Max

[hTideGnow]

hi @diggerleem 

what model of iPhone?

[diggerleem]

Unfortunately they are not letting me open another ticket and saying this: 

"The IMEI can't be changed for our website. Please change to a compatible device or please try to switch to Koodo/TELUS if your device is compatible with them
Best regards,

Maria, CS Agent"

[diggerleem]

Unfortunately they are holding their ground and telling me that I cannot open another ticket with the same problem. It is a brand new iPhone and IMEI is not in the database. I do not know if it could be due to my postal code in Newfoundland.

[Yummy]

WHO told you that???

If you are checking IMEI at PM site be aware that their public database is NOT correct. To be 100% sure talk to agent and let them check against their internal database.

[hTideGnow]

hi @diggerleem 

no worries, all new iPhones are compatible.    you can talk to PM agent and make sure they have your account marked with the correct device and won't charge you the $5 legacy network fees.

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage