Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi There,I need to buy a Alcatel flip phone for my son. Can you help confirm if it is working with PM?Thanks for your help. Alcatel 2053X 2.4" - International Version w/Seller Provided Warranty - Blackhttps://www.bestbuy.ca/en-ca/product/alcatel-2053...
When trying to make a local call I get a message that this call cannot be completed. You don't have an active long distance plan. This just started yesterday. These are numbers I frequently have called and numbers in my contacts. I have always used t...
I have been dialling a 905 number all the time aand it was OK. Today I am getting the message that I do not have long distance add on and need to apply for it. As far as I know, I have 100 canada wide minutes. What is wrong?
I renewed my plan today like I always do, however now I'm unable to call out. My plans showing unlimited text but unlimited provincial calling ? Since over a year ago I've always had the same plan unlimited talk and text...why has this changed ? How ...
how to share my code?
I just got a new public mobile sim and wanted to transfer my number from Koodo. However, there's no instruction on how to do so.
Hi - I'm new to PM and have activated, know I now need to port my number. When I click on 'contact a moderator' and try to log in it say error. Help pls!
Last two referrals.....no text...but show in My Account. Nothing blocked either. Any one know why?
I have the google phone app on my phone. Does public mobile have visual voicemail or is this a glitch (probably a glitch)?
A $20 bonus referral credit is being sent out by public mobile in your text messages mostly aimed at new customers and those customers with little or no referrals. Activate your friend by February 28th to take advantage if this one time offer. Your ...
Hi folks, I could use some help. I have a new phone, a Samsung Galaxy A11 (I'm not into bells and whistles). I've been trying to connect to the internet but with no luck. I've followed the APN steps, double- and triple-checked the entries I've made, ...
Just arrived in Canada and have a new SIM in a dual SIM phone. With the UK SIM disabled I can access data, and phone or message another Canadian phone but the advertised unlimited messaging worldwide isn't happening. Any idea what I am doing wrong? O...
I have autopayment but for this month for some reason I wasnt charged and now my service is deactivated, whats going on????
Hi there,I have just arrived in New Zealand to find out that Public does not operate outside of Canada / U.S.My account is pre-paid each month so it remains active. How can I retrieve text messages that are being sent to my number?Cheers, Matthew
Hi guys, I wanted to change my plan on the next cycle to a cheaper option and thought I selected $25/ month, but when I checked my next bill I was still charged for the $35/month plan. So Ioaded $25 pre-paid into my account and selected the cheaper o...
Hello, I'm interested in this phone: Ulefone Note 9P Amazon.ca Looking to confirm that it will work with Public Mobile in Canada since it is not on the compatibility list. Will it work completely or not have coverage in some areas? I really don't und...
Hello Community,I am trying to log into my public mobile self-serve account. However, after many attempts, I discovered my account may have been disabled.I was abroad for about 4 months, and for this reason, I temporarily disabled my account. During ...
i see that iphone reset counter is good but still i have to do it manually every 30 days and when to reset as i have activated my line last week. Can i set notification from public when i am low on data lets say 10-20% left so i slow down until my n...
Well. I posted yesterday about a payment voucher being nearly visible - thinking that was the issue to why I couldn't successfully add funds to my account. I bought payment voucher #2 today . from a different location. Voucher is clear visible. Pai...
hello I transferred my number from freedom to public a week ago, all services are working but I'm not able to receive calls. I don't have my old sim card now.
I want to port a number from Bell to PM, probably at the time of creating PM account. There is no working SIM card for the Bell line (Bell screwed up activation of replacement SIM, and now wants us to go to a Bell Store and pay $10 to replace). Does ...
Suddenly today I cannot make phone calls...i can recieve and send and recieve msgs but no outgoing calls.tells me to add a long distance addon even though i am calling provincially as usual.tried my sim card in another phone and same issue there so i...
I signed my parents up with a public mobile account at Christmas and was told the number was going to be ported to the new account. We followed the instructions however a month later the number has not been ported and the old account has not been can...
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