Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to give PM a try. One thing I read when researching PM plans confuses me. If I am in northern Ontario where there are only Bell and Rogers towers will my PM phone work, or do I need to purchase a roaming package as the small print seems to i...
I have had no service since last Thursday started a ticket on Saturday I have had no answer drove 2 hours to repair center for apple was told you guys locked my phone I want it unlocked I am not happy
Bonjour depuis que j'ai mon cellulaire, je n'arrive pas à écouter mes messages vocaux alors que tout le reste fonctionne à merveille.Ça affiche: << Erreur d'exécution de la requête. Erreur inconnue>>Que dois-je faire?
Hello all, I searched for this topic on the forum but I did not find any information. Apologies if this is a FAQ. Are there voicemail shortcuts and hot keys? Specifically how do you fast forward or advance in a recording, go to end of recording, rest...
My husband received the following text March 2, 2020 - "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options." It is true that he has used 90/100 minutes, but anticipating we would do more than...
I'm lost my phone. I would like to cancel it. What can I do?
Hi, Many month ago, I ported my home phone number to PublicMobile. Now, I want to get my phone number ported to Voip.MS but I need to keep the PublicMobile service working ... with a new phone number so that My kid won't get phone call for me or my w...
My PM account was suspended since yesterday, and I see the message "Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service" in my PM account. I gue...
Can anyone help?
Now that my son is 19 years old he can get his own phone contract with Public Mobile. Can he keep the same number? I assume he signs up for a new account and requests the number from mine?
how can I get a copy of my monthly billing . because my phone is for business use
Simply put...how do I get $ off my 30 day bill? Jusy by asking and answering questions onnthis forum? Is that the basic way?
When I press my voicemail key it says call failed. I have tried going to the keypad and holding down number one to call voicemail then it tells me "error performing request, Unknown error." Then call failed.
Hi, I need to "remove" voice mail entiredly from my current plan as i have this forwarded to my work phone and the voice mail stops the call from being forwarded. How is this done?
Dear PM, I lost data. please help me check ASAP. Thanks
On February 20 I paid two separate payments of $8.00 for 20 days of coverage and on March 1 was sent a message to pay again for another 10 days, I’ve been trying to get help and able to use my phone. Is there a phone number I can call to fix this?
My lg stylo 4 is carrier locked and I bought the phone off internet which i can't get ahold of the person i purchased it from. I wouldn't have bought it if I knew anything about phone locking. So can you please help me so I'm not out of a $100. ...
Hi--my daughter has a Public Mobile SIM in her watch. Her usage says she is calling 6475804001 multiple times, but I can assure you, she is not. There are forums where people are talking about being charged for this same number when they have not cal...
I have the $50 plan but when I try to phone or text in the US it tells me I need the proper plan. iPhone says connected to AT&T and have rebooted iPhone. Thoughts?
It's been 3 days I have no service network. I tried everything that I saw the comments here in the community chat, still Public Mobile is not working. My account was already activated when I checked it. I tried to put my sim card from Telus back in m...
I switched from VM to PM around Nov 1st 2019. Since that time i've been unable to receive twitter sms messages. I'd really like this fixed. Browsing through the community chat it appears as though a moderator might have to do something. Thanks
I have Canada-wide Talk and can't make a 1-800 number. The voice tells me that I don't have Talk.
I became a new customer of public mobile on the night of last Friday , Feb-28 .After my new public SIM card was activated , I added my wife's credit card as the monthly autopayment to this sim card .And I found that $40 was payed in that night , I f...
As you all know (or for those who don't), Public Mobile doesn't issue any invoices when you pay, nor give you any receipts. In the past, I never had any need for invoices until the past couple of years when I started to do some freelancing at the sid...
I have automatic payment set. If I want to buy an add on can I just buy it and have public mobile take the add on out of the same account? Or do I need to manually deposit money into the account to cover the add on?
I have been doing deliveries around the city and have had issues with the GPS. Not sure if it is to do with my phone, Google, or Public?Happened 4 different times tonight where I would start going to my delivery destination and it would not read as d...
Will a Galaxy J5 prime work on PM?
I am presently in the U.S. until the end of MarchToday i reported both our phone found so we could keep our number.I thought the selection for talk and text here in the U.S. would allow me to contact the folks back home. Unfortunately I can't, and ma...
Just came back from the Richmond Centre Public Mobile. Amazing service from the team. Nicholas, Yanina and TJ were so helpful and got my phone into fine working order. Highly recommended!!
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