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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

INVALID SIM NUMBER

I have a brand new sim card and trying to activate it but says the sim number is invalid.I have tried several times.

Issue with phone accessing data on LTE network.

Hello Everyone, I suddenly have no access to data on LTE network even though my phone have full signal and the LTE sign. I have checked my account, I have plenty of data left to be used. I have tried to restart phone, and reset network setting and th...

Number port

Resolved! Number port

I am not able to port out of public mobile. Please help

Motorola Moto G9 Play

Motorola Moto G9 Play will this phone work with public mobile?

Cannot make any call on my phone

SIM Order

HiI ordered sim online but didn't get it yet. Order number is xxxxxx.Let me know when i get my sim. SD08: Moved from Beginner's Guide to Community. Title edited to reflect subject. Order number redacted.

data usage does not add-up

When I total the daily data usage it amounts to a little over 62mb yet the total usage says 1.6gb, using the same date range. Anyone else experiencing the same problem? Is there another place other than "usage history" to find the data usage? And how...

Resolved! Reactivate my old number

Is it possible to get old number

Tried to buy a iPhone XR from public mobile…

But, I got an email saying my order was canceled do to fears of fraud. What should I do about it? Jael

Resolved! Over payment

I mistakenly paid double my new plan. Is there a possibility ti refund it?

Resolved! Port not completed - No incoming calls

Hi, I ported to Public mobile from Freedom mobile. I was only able to make outgoing calls through public mobile. I realized all my incoming calls were still going through Freedom mobile. Freedom mobile has informed that first port out request was not...

Resolved! (Resolved) Incorrect invoice from shipping

I recently purchased a Sim card and just got the notification that it's out for shipping, but I need to pay the import tax for it. My problem is delivery service is telling me I was charged upwards of 200$ while it was no more than 12 on my invoice. ...

Resolved! Unlimited Incoming Calls with $15 per mo. plan.

I have been on the following phone plan now for over 2 years.100 minutes Canada-wide minutes+BONUS 250 MB with AutoPayUnlimited Incoming CallsUnlimited International Text and Picture MessagingWhen I look up my plan usage during the month, incoming c...

Website Broken

I am trying to activate my new sim card via your online website, and your province drop down option is not working. Ive tried on 3 different browsers and 2 different devices.

Resolved! How to keep number while not using service abroad?

Hi, I have been outside Canada/US since Feb 14, 2021. I can't use public mobile service outside Canada/Us so I have not been paying my monthly bill. I am getting messages that my account will be deactivated if I don't pay and I will lose my number. I...

Can't use my phone...

I purchased a CPO iPhone 8 from PM that came with a SIM Card. I did the activation procedure bringing my old number from Koodo. When I plugged in the iPhone 8 to charge it only flashes the Apple logo. When I put the new SIM card in the iPhone 8, i...

Resolved! autopay setup

I can't turn on my phone

I turned off my phone for an update. Now it won't restart. How can I get in touch with a person at Public?

Resolved! Account suspended...why?

Hello: I am traveling in the US. My current plan is set up for autopay. 10 days ago I purchase a US roaming package. I attempted to renew tha package yesterday. I thought I had. Today my phone stopped working. I called 611 and attempted to add ...

Resolved! Forgot my login information

Hello there, I have been trying to login my account but I forgot my login information including the security question.What should I do?

Resolved! cellular data although cellular data for phone and apps are turned off

I am new to Public Mobile and did not see this on the thread yet. I looked at my profile and it said I have used a little bit of my cellular data although I have it turned off for each app individually and for the phone over all (separate setting) on...

Unlimited Talk is apparently limited

I'm on the $25 unlimited Canada wide talk plan, when I try to call out, I get a recorded message that I have used all my minutes. Anyone else have this experience?

Resolved! iPhone SE Compatibility

I bought an iPhone SE recently from the Apple store and it seems to be unlocked. It says there is no SIM lock. Currently using it on Koodo network. Will it be compatible with the public mobile network? Planning to get both data and calling/text plan....

No caller ID

Resolved! No caller ID

I have no caller I.D. I can only see numbers if they are saved to my phone

Re: Extended Absence

Great post. I suspend my account for 90 days. I'm on auto pay. I logged in and reactivated. Since I was out of country I checked my messages and could not get through. Could not log in either. Found out my account was suspended. I have tried several ...