Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My friend switched to PM from another provider on Sunday by using my referral code. I see $10 referral credit didn't appear in my balance/account yet. I see Refer-A-Friend Reward isn't reflected this referral yet. Do you know when does this apply? I ...
Hi, I'm having a problem adding my new credit card to my account which expired because I lost my old credit card. Every time I try to put it in my new information, I get a notification: "Unable to process transaction. Sorry, your credit card was deni...
Good morning:I need to contact a moderator. I lost my service some time ago and resubscribed to PM. My old number is still available. How can I get it back? I am a blind computer user and tried to submit a ticket on line about this, however, the webs...
Unable to get help on how to reset 4 digit code? to solve access to Community Cu
Hello,My friend bought a Vivo Y10 phone in China and is wondering if they buy a Public mobile sim card if it will work. Assistance appreciated! Thanks
I am pretty confused. Please see the first screenshot, it is my plan's details; And please see the second screenshot. This is what it shows for my usage (there are 2 listed there. The first one says 1 GB Add On and used 986 out of 1010 MB and the sec...
I received a phone call from a women saying that she received a phone call from my number and that people are hacking voicemail passwords. I changed my password but is there any way to check?
Helping my sister switch to Public Mobile. Activation window closed before finishing activation. Need a custom service phone number please as the sim number and password and person information was entered but no verification code received
I recently travelled to B.C. and experienced many challenges with my cell phone. Current plan 500MB + 500MB at 3G. Unlimited Canada wide talk; unlimited international text. Shortly upon arriving in Alberta, I was notified that I had reached limit ...
Updated info on US Roaming....SpoilerPublic Mobile's roaming partner's AT&T and T-Mobile began the decommissioning of their 3G (HSPA) networks this year (2022) with AT&T starting on February 22nd and T-Mobile on July 1st 2022. This affects the voice ...
Could you please provide me with a new 4 digit pin # so I can activate my cell phone with my prepaid credit card. My dealer gave me a code but for some reason Mr. Public is not accepting the 4 numbers that I was given.
I was just visiting Haines Alaska and my US Roaming add-on would not connect. I couldn't even find AT&T or T-Mobile as a connection option. How to I create a ticket to get my Add-On charges reversed? Thanks!
customerservice@publicmobile.ca (customerservice@publicmobile.ca)The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
I bought a newer phone which has a 30 day money back guarantee, but it requires I purchase a newer nano vs the current micro SIM my current older smartphone has been using for over 5 years. Will I ever be able to reactivate that old micro SIM with PM...
Hi, Please send me an other SIM card since my havent arrived. Please help,OMG a horor storyMaxence
Hi! I made an account yesterday with public mobile and activated my public mobile SIM card. When I put the SIM card in it said my iPhone was not activated. I put my old TELUS phone card in and it still worked. Today I got a text requesting to transfe...
When I try to use phone it gives a message number not registered. What do I do?
You guys contacted me saying that my credit card info wasn't going through and then in a matter of days you deactivated my phone plan and now every time I try to log in to my account it says that it's not valid. I even clicked on the button "forgot m...
Does PM condone the use of the PM Messaging system for people to spam? I received one and reported it to Lucien CS but since I received no reply, I'm posting here. Below is a copy of the post - I wouldn't recommend clicking the link. I have high se...
Dear Public Mobile, I need URGENT help. I have always bought topup vouchers from Recharge.com, since my credit card has never worked with public mobile. However things went south today. I was a day behind my payment plan and I had just bought two vou...
I've been on my plan for many years. $39/mo4gb/mo unlimited textingBC calling anytime. Today I got a notification saying I used up my data(12gb/3mon) login to PM and it shows no data on my plan or in my usage.
Why did London Drugs tell me that they don't activate Public Mobile sim cards? They said they would rather promote Koodoo than Public Mobile?Where else can I activate Public Mobile sim cards other than your website?The salesman at LD said Public Mobi...
I tried to put my sim number to activate but it says use valid sim number. I copied below the barcode and the number on the sim card but nothing work. Please help
I'm locked out of my public mobile account, I need help
Tried using apple with. itunes but iPhone 6 is still locked.Not sure whatto try now
Is Public Mobile My Rewards down?
Unfortunately I literally just days ago ported the numbers to Telus to solve this very issue, and PM instantly deletes all access to accounts. They even deleted access to my longstanding Community Account that I've had for many many years before I h...
I lost my old sim card and when I activated the new one, I had to choose a new numberMy old number was 778-xxx-xxxx and the new number is 236-xxx-xxxx Edit by Dunkman: removed personal information
