Community

Resolved! Plan didnt renew, but have enough funds - made a payment attempt

"Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."Because I updated my visa debit card with a new bank. This is really i...

Resolved! phone

I want to update to a better cphone

Resolved! Paid but no service

Hi I paid for my new pm account yesterday for $25 basic plus $15 300min internationalI still have 0$ balance , no service - , cannot use the PhoneDid I fail t to activate somewhere?this is the payment historyDec 9, 2020300 International Long Distance...

Resolved! Just ported my service from Bell.....

Installed the PM SIM, unlocked my phone but still have no mobile network service?Tried resetting the Network Setting but still no service. Any suggestions? 

Resolved! Locked my activation screen up, now can't complete registration how do i get help?

Resolved! message on my phone, simcard is invalid, network locked simcard inserted

after turned on the phone, a pop up box appeared, below the box has 2 word, 1 enter, 2 dismiss, every time want to make a call, message appears: emergency call only 

Resolved! SIM card never arrived

I ordered my SIM card online over a month ago and have still not gotten it

Resolved! Not registered on Network

I am getting "Not registered on Network" when I am trying to make a call. What are the reason for this and what can I do?

Resolved! I don't remember my account password and security password

Resolved! Partial service/no texting

I am unable to text with my phone or connect to my data. I can connect with email when connected with a wifi. I am able to call and receive calls without wifi. The SIM card was put in another phone, and it did not work either. So, it was not my phone...

Resolved! Blocked login

I had 4 accounts. One for me and one for 3 of my kids. I recently ported my number to a new phone. Of the other 3 accounts I can only log into one. The other two accounts - one was set up with a misspelling of the email so when I hit forgot password ...

Resolved! Login

I can't login to my account? Anybody else have issues with this? It doesn't recognize my email address when I do the "Forgot My Password" process

Resolved! Tags

What is a tag?

Resolved! How many bravos/posts ect does it take for the different levels

Hi, Where can I see information on the tiers of levels for community involvement?Cheers,

Resolved! Voice mail

Why is my voice mail a different area code

Resolved! My credit card keeps getting declined. Why?

 i can't top up my account. my card keeps getting declined on your system. it worked today at costco, walmart and pharmacy. ive tried 3 different credit cards?? how am i supposed to top up my account.

Resolved! Reset pass word and user name

Hi I cant remember my password and wish to change my user name. When trying to do so, it asks me to the answer of a security question. I dont know that either. How can I reset everything? I need to add a payment and unable to do so.  Your attention t...