10-01-2022 01:21 PM
I see folks are using promo codes to redeem a hurricane Fiona 2GB data bonus. I never received a text containing such a code. How do I go about accessing this data bonus?
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10-03-2022 10:43 AM
10-02-2022 12:59 PM
@dust2dust I only see the promo box available on the Plans/Add-ons page and nothing on the Payment page?
10-02-2022 12:24 PM - edited 10-02-2022 01:55 PM
If you are eligible, sign into My Account. Click on the Plan and Add-Ons tab, scroll down to New Promotional Code box type in 2GBFiona code and press add. If it works you will see 'Promotion has been applied successfully' in green below box. I believe the promotional code can be used up until Thursday 6th, I think.
10-01-2022 03:01 PM
open ticket with PM support and ask them to check it for you
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-01-2022 02:21 PM - edited 10-02-2022 05:13 PM
The code is 2GBFiona and you log in to your account and click on the Payments Plans & Add-on tab and then all the way down you enter the code in a promo box. Try it out. Use private mode too. You may even need to try a few times...if you're properly eligible. Regulars here may still not be certain about the criteria for eligibility. Area code, postal code. We know that having received the text isn't necessary.
Thank you @dabr . Way to keep the place right. Don't want misinformation.
10-01-2022 02:17 PM
I do not know the "code other reported".
10-01-2022 02:16 PM
I do.
10-01-2022 01:50 PM
If you believe you are eligible and the promo code doesn't work in your account contact customer support and ask if you do indeed qualify for the data bonus. If you do they will likely arrange for you to receive the text or add the bonus to your account from their side. Click on Simon at the bottom of your page in the green section to submit a ticket to customer support.
10-01-2022 01:25 PM
Use code other reported and add it to your account. If you are eligible for bonus it will added to your add-ons.
10-01-2022 01:22 PM
Do you have an area code in affected area ? Seems it's only available to limited areas.