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International Minutes

izthebye2
Great Neighbour / Super Voisin

I was awarded 500 International minutes. My account says I have 387 minutes left. I never, ever made any international calls!  I cannot find any usage charts or evidence that I made the calls from my number. Otherwise your service is great!

Hugh

3 REPLIES 3

hairbag1
Mayor / Maire

If your regular plan only has limited number of calling minutes...those International calling add-on minutes will get used if you run outta regular plan minutes.

My suggestion is to either upgrade to $25 plan with Unlimited Canada calling OR get a $5 / 500 minutes of Canada wide calling add-on to supplement your limited calling plan...instead of using up your gifted international calling time.

BKNS27
Mayor / Maire

@izthebye2 

We’re all your calls to Canadians phone numbers?

USA call counts as international calls.

Login to your account and check the history of your calls and check the area codes.

Yummy
Mayor / Maire

What plan are you on? If you are on $15 plan then as you use your 100 mins add-on will kick in and start using minutes.

Try one of these suggestions to get real actual status of your account:

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.