Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello all,Quick question regarding rewards earned here. I am on the old rewards program so I am trying to get a few dollars off my plan. If I am active on here enough I am hoping to earn one or two dollars off my bill but i was wondering if these rew...
My husband became a member of Public Mobile on Oct. 3rd, 2023, we ported his old number over from his old provider to Public Mobile.I got an email saying that the transfer was a success, so didn't think there was an issue. I am not sure when his numb...
I am a old public mobile customer. I can't seem to get into see the details in my account. I need to update the expiry date on my credit card. Might have something to do with old closed telus email used when I switched to Public years ago.
I ported my number to PM from Virgin and then I went to port it back. I never received the text of accepting the confirmation and now Virgin is telling me I need to contact PM so they can cancel the request. How would I go about doing this and is the...
Under the current points system you earn 5% back for every dollar spent.If you load your account with vouchers do you get 5% in points back?If yes do you get the points when loading voucher or when amount is deducted from balance?
I've been trying to change my subscription to the $29 10g data for past few days but the site kept freezing when I tried to apply the plan and now the plan is gone. Can someone here help me? If not I will have to port my number out on renewal as F...
Hi! I have an iPhone SE 2nd gen. I've been with PM for several years, and I recently switched my plan from 15GB at 4G to 20GB at 5G. Since this change, I have been having trouble with my Data. Every time I leave my home/wi-fi I am unable to access th...
Transferred over and nothing works,. Downloaded eSIM and it said everything was fine but nothing is working.. worst garbage I have ever seen.. support through a forum? Terrible. regret moving to public mobile… I try scanning the QR code for the sim ...
I ordered and then activated the SIM card, transferred my number so my old phone provider no longer works, and only _then_ realized I'm a moron and my phone needs a nano SIM 臘I'm fine going to the local mall and picking up a nano SIM, I only had this...
I tried to activate the new SIM card last Saturday morning and port in the old number from Virgin Mobile, but it still doesn't work. I tested it on two phones; both said no SIM. It seems the SIM card is damaged.So, I bought a second SIM card. Please ...
I currently have a public mobile account for my daughter. I just ordered a SIM card from public mobile for my son. How do I go about getting it activated and getting him a phone number and cell plan? Help!!
I purchased an USA Talk and Text. ($15). I wanted it mostly for talking. Talk never did work. My Text did work. How do I get a refund. I tried to submit a ticket. It replied..... wasn't available?This is very frustrating that you can't get an issue r...
I transferred to Public Mobile on Monday 11/27 and ported my number from FIDO.I got an email saying it was activated, and have waited since then for the changes to take affect.As it stands, my FIDO sim still works but when I switch to PM sim I have 0...
I bought a UMIDIGI A13 Pro 5G during the recent Black Friday sales.....After a bit of setup, I put in my Public Mobile sim card....within 5 seconds everything was totally set up; voice, data & messaging work as they should!!I must say I was most impr...
I purchase roaming ad-on on Monday. I have tried all the troubleshooting suggestions and didn’t work. While troubleshooting, I only received a message from Public Mobile offering roaming services. I’m going back to Canada tomorrow. Is there any way t...
I switched from Roger’s on Sunday, I responded yes to the text messaged authorizing the number port, but I haven’t been receiving texts or calls. How do I check to see if the port was done properly or have it ported again? Thanks!
Hello,I was unable to log into my account for the last two days finally got in but kept getting error that I already have a subscription and wouldn’t let me purchase the $43 dollar 40gb 5g plan can someone please message me back so I can take care of...
I'm an existing customer and by the time of this posting a very unhappy one...thus far EverSafe has kept me locked out for 4 days thus far...no matter what I do, such as create new passwords and try not just one , two or three hours later but DAYS la...
Hi, I have 45 dollars in my available fund. But I intend to port out before I would use up my fund. If do port out and have funds left over what happens to it? And does my public mobile accout profile get cancelled and my fund would just be gone? Is ...
