Community

AnyMore Merrier?

HI All, Woke up today and hoping to see a text from PM for More is Merrier bonus again.  "AnyMore"? nothing for me so far, anyone have anything?or "No More" Merrier?Add: it is official: "No More" Merrier"https://www.iphoneincanada.ca/2023/12/19/publi...

Switching to PM from Virgin…Porting #

I’ve been with PM from VirginM for a month now.  My # still isn’t Ported over.  I have talked to Virgin a few times already & have told them twice that I cancelled them & Port my # over.  Just got a November bill with them.  I put my old SIM card in ...

High data usage

Is it possible to use over 25 GB of data within 2 hours of hotspotting? I was only checking email on my laptop. I'm wondering if this is an error.

Smartphone stolen - can't access to my account to block the SIM and request an new one

My phone was stolen, I need to block it asap. I can get access to my account because after completing the e.mail ID and Password, an OTP is sent to my phone (the stolen one) so I am stuck and can find any way to be in touch with someone.  Does someon...

Add on troubleshooting

I purchased the US Talk, text and data add on. I can text but I cannot call. I keep getting the call failed message immediately.

My account

I suspended service last month, I changed my email prior to suspending the account as I no longer have access to that email. Now I can’t log in as I can’t receive a text message or email code help please.

Port number

About 30 minutes ago I ported my number from Koodo to public mobile but unfortunately my old Koodo sim card and my new public mobile sim card aren’t working. I can neither call, text or use data. When looking at the public mobile app, I can see that ...

sharing my points/credit

Hey, is there any way how to give my points/credit to someone else? Thanks.

Confusion

How do i track my spendings on this app? @Dubes I am confused 

Pros & Cons to Public Mobile 2023/2024 (replacing old thread)

Hi everyone,I've been searching the threads for the pros and cons of PM. Most of the stuff I found is from 2017ish, which is no longer current. For example, are there still provincial boundaries? I'm new to PM but haven't ported or cancelled my other...

How much I will b charged to change subscription same day

Hi just updated my subscription to 34$ plan 20GB today..want to change it to 40$ plan 50GB 5G data..how much I will be charged if I change my subscription by today or tomorrow??

double billed

Double billed when joining PM, contacted PM CS agent but no response. When/how to make a complaint to CRTC?

Subscription End Date

Hello Everyone My current subscription is showing Nov 15th to Dec 15th. Is Dec 15th included in my current month or is that the day my next subscription starts? Or would my next subscription start on Dec 16th? 

Phone number changed without authorization

My phone number was changed without my authorization. I am in the middle of several highly time sensitive and confidential applications using that phone number. I haven't been able to get into a contact with an agent yet.

Please tell me 5G just somehow isn't compatible with Ookla Speed Test?

I was excited to have my first 5G plan from Black Friday that finally got activated today!    I see that shiny new "5G" symbol I've never seen before, so yay Of course, I open up my SpeedTest app to marvel at the awesome new 5G performance.What the a...

Port number

How do I port a number in when I can't talk to anyone from public? The outgoing calls from public work but the inbound do not. The old carrier says I have to contact public. 

Can't Login My Account started from yesterday - forcing me to Resume Activation !!!

I already finish my PM account activation on Nov 25th, 2023 for its Black Friday deal. Everything works fine until yesterday, I couldn't login My Account anymore. It's just keep forcing me on a page showing " Resume Activation". I am so confused ! I ...

My account number

Hello, I had set up my account a while back. I know cannot get into my profile. I need my account number.Wayne Beaudrie 

Overcharges.

Got overcharged twice for one month when I shouldn't have. How do I contact someone that can reverse the double charge? @CS_Agent

Ported from Bell - No Texts or phone calls, only data

I ported from Bell to PCMobile Esim 15 days ago.Over the last couple of days I've been told by people that they called and texted me.I tested it and confirmed, I haven't had working text and calling since porting!I checked the Bell account and it's s...

I purchased a 4 GB package and my browsing ended before I even finished the package

Where is my order number

I have received a grand total of 1 email from public mobile regarding the shipment of my SIM card.And of course my card has not delivered, unfortunately to submit a ticket for this problem public mobile requires an order number. The one email I have ...