Community

how to reactivate account?

I did not realize that my account could be permanently deactivated.  I got an e-mail less than 3 days ago saying that I need to make a payment within 3 days.  I am trying to make a payment but can't log in.  can it be reactivated?  I cannot access 61...

Porting number from Zoomer (Cityfone) to Public Mobile

Hello,I’ve tried to have my number ported but I was abroad when they tried to call me for my account number and IMEI. I never received a text message to approve the port and I’ve tried to contact public mobile by filling out a web form with the relev...

Account suspended

Account suspended and do not know why.  Credit card expired last month and a new card arrived and it should automatically continue.  Tried to log in, but got locked out.  Tried to put in “forgot password” so I can update new password.  Still locked o...

Change plan

If I change my plan do I lose all the free data given to me previously?

How to I find my PIN number

I forgot what my pin is so I can’t use Addons how do I find it

Change plan

I tried to change my plan before autopay renewed it and couldn't so it was renewed on the 10th on the plan I'm trying to change. So I  still can't change it. It says pick your plan but no options to choose from.  I want the $60 or $70 plan but I thin...

Data unavailable

I typically use a small amount of data. While travelling across Canada I used more, so I added more. Now in Nova Scotia and even where cell service is good( which is not always on the Fundy Shore) my data is not working. It is difficult when in a cit...

Phone stopped working

Phone stopped working even though my plan has funds and setup for autopay. Very frustrating as there's no support.

Not receiving calls

My daughter is with PM, has been for a couple years now. Never had an issue up until the last 6 months. She’s able to call out but can’t receive calls. Goes straight to voicemail. I can sit next to her and call her phone and she don’t get the call. I...

my account is disabled

My account is disabled becuse my credit card was cancelled. I would like to re-estblish my account with anew credit card

Need help

How do I find out what my account number is with public mobile? 

my cell phone stopped all of a sudden. I'm not getting any signal

Data not working

Hi all, recently my data has not been working on my account. It asks me to sign into a network but then says "system network error". I tried checking my plan on the website to see if anything had changed but every time I click on that it logs me out....

Incoming calls going straight to voicemail or even saying number out of service

Should network mode be LTE/WCDMA/GSM? Cant select network mode manually but it has auto connected to public mobile. Or is this just poor coverage issue not going to be able to rectify?

login in to account

trying to login to my account said i have the wrong Email address when try reset password

Data

I didn’t use my all data.but that shows there is nothing left.I have 2.5gb and i used 2.1gb now.but it stopped already.

No response to assigned ticket for nearly a week

I was assigned ticket #196718-342 on May 8, 2022 but have had no response.  How do I get a response?  Tx.

International Minutes

My international minutes have almost been used up. I have made no international calls. Local calls show 1 minute. Where did my international minutes go???

Pin number

I am unable to use my 4 digit pin number in order to reactivate my account.  How can I change it?

Problem Calling A Landline Number

I cannot reach my friend on Telus Landline since I put a new SIM card but my friend can reach me with same landline on my mobile. When I dial his landline number, I get this voice message "8UV1 your call cannot be completed as dialed please check the...

Reset password

I don't remember my password or security answers. I would like to reset password to access my account. Is there a live representative I can talk to. 

Phone number got Stolen ?

Received  a call said  my PM phone number was used in India for scam.Checked my usage records and everything normal. Should I  change my number to avoid  any trouble ?My old phone number belong to a Indian lady