Overcharged

[Joekc44]

I got overcharged when registering my account. There's a duplicate payment on my credit card statement. And I am not able to submit a support ticket due to system error. How can I follow up this issue with Public Mobile?

[Handy1]

@Joekc44  So just keep an eye on your community in box for their reply . Or you can use this link to the community inbox also 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Joekc44]

 I actually noticed the extra payment on the day I registered the accounts. I was waiting and hoping the pending transactions would not be settled and would go away. Unfortunately, they were were posted in the end.

[Joekc44]

Thanks. I've sent a private message to cs agent. Let's hope I will get a reply soon.

[hTideGnow]

HI @Joekc44 

no worries, just need CS agent to sort it out for you, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hi @Joekc44 

Handy provided the link to a CS Agent. However, I would first recommend speaking to your credit card company first and foremost to confirm it is actually a double charge and not a charge and pending charge. Folks tend to confuse the two as a double charge. If your credit card company confirms it is a double charge, then use the link provided below.

[Handy1]

@Joekc44  Is one charge just pending ? If so it should fall off , if both charges posted then use this direct link to support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437