Help - Porting in number from Koodo

[Jtee604]

Hi I need to port in my Koodo number to my Public Mobile account (already activated). 

[BKNS27]

@Jtee604 

What have you done on the porting process so we can help further?

Can we get more details?

If your PM account is activated, what issues are you having?

[Handy1]

@Jtee604  If this is Koodo  pre paid you need support to help you transfer the number , if post paid in your account go to profile page and tap the transfer number under the top  red circle in my screen shot 

Change # on profile tabs

link for support if it’s Koodo pre paid 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow · Accepted solution]

HI @Jtee604 

if your Koodo is a prepaid account, just submit a ticket with CS agent for them to help port over here, submit the ticket with this link

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if it is Koodo postpaid, then login My Account, Profile, Transfer phone number. Enter the phone number and account number and follow the steps.  Once submitted, put your Koodo sim back to the phone.  Koodo will send you a text and you need to reply YES to authorize.  Once replied yes, you can put your PM sim back to your phone