Porting from Koodo Failed, need help.

[sandy19]

I signed up for a plan today. I have Public mobile physical sim and tried to activate from the Public Mobile App. I gave my Koodo a/c number and phone number to port from but the porting failed in the last activation step. Please help.

[Handy1]

@sandy19  pm and Koodo use same porting team department,They can help but reusing to so since you already been in contact with PM support just continue to work with them to fix this issues 

[sandy19]

Just an update here that none of the solutions worked and I am still stuck in porting. There is no real customer support from Public Mobile side at all. All the phone numbers people give here to help are Koodo's porting phone number and they said they cannot help me as Public Mobile needs to resend the Porting Request which they haven't.  Someone from public mobile PMed me saying they will cancel the request and it will take 72 hours. I don't know what to do after that, they didn't say the next steps.  It is simply pathetic service overall. I will be cautious to use this provider for anything very important.

[sandy19]

None of this worked.  I opted to activate and transfer in the same step instead of getting a temp. public mobile number.  Public Mobile has some bug where Activating & Transferring in one step causes problems with the transfer.

The Koodo support person said the request has not been properly constructed by Public Mobile and should be resent from Public Mobile again. I raised a ticket with the Public Mobile and hope to get it resolved.

[sandy19]

It's a Koodo PostPaid.  The Public Mobile App won't allow me to go back to Activation Step even if Logout and Login. The App always goes to the last step and shows  "Something didn't go right while activating your subscription".  I put in a new Public Mobile SIM and I chose "Transfer with Activation". Probably this is why I am stuck. I called Koodo and they said they got the port request and is ready to port from their side and something is wrong with Public Mobile.

[computergeek541]

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@sandy19 wrote:

I signed up for a plan today. I have Public mobile physical sim and tried to activate from the Public Mobile App. I gave my Koodo a/c number and phone number to port from but the porting failed in the last activation step. Please help.

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Please activate the account with a new Public Mobile phone number.

If this a prepaid number at Koodo,  you will need to contact a Public Mobile customer suport agent by using the chatbot to open a ticket.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If it's a postpaid number at Kodoo, you can go into your self serve account (after activatrion has been completed) to request the phone number transfer.