Number Transfer Error

[Steel387K]

Tried transferring my number from Bell MTS, got an error message saying looks like I entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. Unfortunately like a muppet, the alternate number I provided was the old PM number getting changed (facepalm) and is no longer working, can anyone help me out? Thanks

[hTideGnow]

HI @Steel387K 

Use the account number of your old carrier and not the IMEI

Call the porting support team to update that.  I will message you the number.  Please check your Community inbox

[Handy1 · Accepted solution]

@Steel387K  no one will contact you , but No worries I’ll send you the porting team number private message and just give them the Old providers account number and ignore the IMEI . It’s not needed and they can re trigger the port request for you . And remember to leave old providers sim in the phone to reply YES to the confirmation text to transfer number