Haven't received my Sim Card

[SideShow]

It's been over 2 weeks and haven't received my Sim Card in the mail. I've tried to submit a ticket a few time and keeps saying there's an error and tried to send it direct to an agent and got the same thing error if anyone can help that would be greatly appreciated

[Meow]

Unfortunately receiving SIM from PM is a hit and miss. Some people receive it within days, some within weeks (way longer than 10 business days) and some do not at all.

Contact agent for replacement. See if you can select post office as receiving place instead of your home address.

[hTideGnow]

hi @SideShow it can take as many as 3 weeks for som card delivery bit it can also last by Canada Post 

please submit ticket with CS agent and check the status . If they are wiling to resend, ask them to let you buy in person from Telus or Koodo store and ask them to reimburse you 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@SideShow 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Chalupa_Batman]

Hello @SideShow 

It can take up to 3-4 weeks to get the SIM card in the mail. I'm sure you'll get it sometime next week if it's been 2 weeks already. If you want one faster you can call up local Telus stores to see if they have any or if you have Amazon Prime you can purchase on there. However, I'm sure it will come this week.