Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I entered the wrong alternate phone number in case my transfer from Fido has issues so I stopped the transfer. How do I initiate a transfer again?
Hello dear customer support,How do I correct the wrong IMEI number provided while setting up.Need help ASAPThank you
I want to switch from Telus to Public Mobile to make use of the current Black Friday deals. I've purchased the subscription and am ready to activate the eSim. I'm told I have to "Complete your activation through the Public Mobile app." But when I go ...
Hi looking for info and advicecurrently on old plan$120.00/ 90-DAY12GB Data90-day planUnlimited International TextUnlimited Provincial Talkwith these rewardsas well as a number of holiday addons and extra international mins.Would I keep all my discou...
Hello, I’m trying to port in my number but my current service provider is not on Old Service Provider list. Since I have already paid the Public Mobile monthly fee, is it possible to issue a refund? Thank you!
Hello so i havent left the country since ive been using PM, im heading to cuba in a few days and was wondering a few things?1) does PM work there?(from what i read it doesnt? thats fine i dont want coverage lol)2) does everyone still just leave there...
Hi, my nephew recently lost the ability to use his phone. It’s saying that he does not have a US roaming package, however, all calls are being attempted from Canada. He also lost access to his account because his password will no longer work so we ca...
There is a number being called from my phone that I do not know. This has happened several times in the past months but only shows on my account history, not from my phone. What should I do? I have changed my password now but is there something el...
I did not receive a text regarding the 5gb special offer for $25 but would like to sign up. My family received the text.
I just transferred my account (phone number) to another carrier. I just realized that I did not turn off autopay before doing the switch. I can no longer access my account to turn it off. Is autopay disabled automatically in this case?
My number hasn't transferred over from my old carrier yet. Do I have a temporary number until then? I can make calls.
How do I change my OTP from SMS to email verification?
Hey everyone! Hope everyone is well & staying warm out there! I am seeing this offer & wondering if I should switch to this Black Friday offer. For more context, I have the $40 -- 30 gigs, 5G plan and if I switch to it, when will it be activated, as ...
I unsubscribed from this plan on October 25 2023 and I was charged for November service and the account shows as subscribed again. Please advise how to proceed with getting my $$ back and that you will be going in to unsubscribe effective October...
please help me to retrieve my sim and email which was disconnected couple of days ago.@Catalina
Hello, I registered for a Public Mobile account a few hours ago and ported everything seemed to go smooth except after I replied to my previous providers text(Fido) I got a text right away from Public Mobile with the wrong ESN etc message, no one con...
I had a sim issue where my eSIM was stuck on activating and it was saying no sim when scanning the QR code. My number already transferred to public so now I’m stuck w no phone. The support said the only way is to order a physical sim which will take ...
How do I know if I am subscribed or not?to the $34 a month (BlackFriday) salegetting help here has been difficult
anybody who tries to call me from Toronto, for example 416, 647. It sends it straight to voicemail and says “out of service”. Please help me with this issue if you can. Thanks
Hi,I received a text message from PM offering $34/month for 20 GB at 5G speed and I replied 'YES'. I log into my account the next day and I don't see 'Upcoming Plan Change. The same offer is available publicly. Can I change the plan myself after r...
@CS_Agent, I missed the text from my current provider to reply yes within the 90 minutes time frame for the transfer request. The first request was canceled. Replied 1 to the message from public mobile to reinitiate the request. It’s been two hours b...
Hi,I just signed up for PM yesterday and requested to transfer my Fongo world number to PM.It is announced that the treatment lasts between 2 and 5 hours, but it still does not work.
Hi there community memebers,so I used to have a public mobile phone number since I had the phone number off for a long while without activating it again, it automatically deleted so I bought a new SIM card from public mobile and activated a new numbe...
How to get refund was charged Mutiple times when trying to activate a new line please advise
Hi CS AgentI would like to change my current subscription plan to the Black Friday special of 5G $34/month plan but I don’t have a 5G phone, will I still be able to subscribe to it and connect to the cell network?thank you!
How do I correct the wrong IMEI number provided while setting up
Switched plans yesterday. Today data is not working. Same phone. Only difference is the plan.Impossibly to get an agent or online help.Any ideas?
I recently changed my public mobile plan to a 5G data plan. However I didn’t check to see if my phone was 5G capable and it is not. The plan change will take affect starting my next billing cycle. I’ve seen some people online saying that you can canc...
Just upgraded to a 20 GB 5G plan active as of December. Planning a road trip from Winnipeg down into the Southwest US. How do I get 2-4 weeks, calling and data coverage while I'm in the US? Steve (67yrs) Manitoba
Hi Everyone,If you are on an old rewards program, will you be able to keep those rewards by switching to a black Friday 5G promo plan?mixxim
