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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Use 5G or not on a "4G speed" plan.

So as we all know, PM is now using a 5G network with with speed restrictions on many plans. I have a 4G plan, so I won't be seeing more than 100 mbps - and that's fine, I can't imagine needing more.But is there any advantage in terms of stability or...

Resolved! Cannot Access Phone to Receive Login Verification Code

Hey there, I'm trying to help my parents out with one of their accounts. The phone associated with the account was destroyed but they can't log in to cancel the account because they have no way of getting the verification code. They can't even submit...

E Sim not working

i just need my esim resent to me please

June 2023 overpayment

Two payments for June 2023 have been charged on my ‘registered payment method’. My credit card statement shows a payment on June 5th and June 6th to Public Mobile, however, my ‘Payment History’ confirms payments were made on June 5th and June 6th, 2...

Resolved! Change of physical address

I have been online with Public for over an hour trying to update my address. First after much searching I asked the Chat robot how to do it. It said go to your profile and change it there. Then, I had to look high and low for my profile. Everything ...

Where is the Log OUT button on My Account.

not sure why there isnt a log out button anywhere that I could find. maybe someone else is smarter than me and found it. I think nothing is simple to find ever on Public Mobiles site.

Ive been getting calls from people saying that my number has called them.

It has happened twice in the last week, people will call and say that my number has just called them, but I haven't called them. not sure if this is a public mobile issue or if somebody is trying to steal my number by spoofing it but I want to know i...

US Roaming - proper description of plan needed

I am comparing options for a short trip to Portland OR next month. I cannot easily understand what I am actually getting with the roaming package. Is there any way to get Public Mobile to post a proper description comparable to what they provide with...

Resolved! Voucher payments

Has payment by vouchers been removed? I can’t seem to find the location on the app, only credit cards.

Signing in!!! Help

I’m trying to sign in onto new account but it keeps requiring me to confirm with a code using an old phone number from old account that isn’t active. What do I do?

2 Credit card failed ....

How can I subscribe with failing credit cards... I have a credit card on file for my daughters account. Can I not buy a gift subscription with this account/card?

Can't log in

This is day two trying to get access to my daughter's account. I now want to port the number to a new service, but I can't even do that because the account is not active. Worst customer service ever. Please tell me how she can access her account.

Resolved! Transfer number problem， missed 90 minutes.

I missed 90 minutes of response time of transfer SMS.How can I tansfor my phone number again?

PUK sim locked

My phone is giving the error that my sim is locked and i need a PUK password from a PM moderator thanks

Resolved! Subscription not activated

I just got the 90 day plan for 90gb, but trying to activate the plan and the app simply says subscription not activated after I went through all the steps, and just told me to contact customer support. Please advise, thanks. @CS_Agent Edit: ok i miss...

Can not access my account information

I last access my PM account information in Feb. I topped up my SIM for 1 month so the SIM card will not expire. This is done through the internet from overseas.When I try to access my PM account it now wants to send me a verification code via SMS. ...

New phone number used for scams and potential minor calling. want it changed

I keep receiving calls from people saying they receive calls from my phone number and one person keeps calling convinced this number is for someone else and they seem to be a minor. I am not comfortable using this phone number and want it changed. I ...

Resolved! VOLTE Activation?

For those of us who activated before Feb 23, 2023 do you have to message an agent to switch you over to VOLTE or are they actively doing this automatically? If PM is doing this automatically how is the customer notified and what is the timeline we ar...

Transfer my number to my new number

Which number do I have to phone to talk to a customer service representative to get my old number ported to my new number?

The new PM App

Some questions.Using an iPhone XRWhen I login to the app, why do I have to login in for a second time to the community?Why don’t I stay logged in. It disconnects after a period of time. I do click the option to sign on without going through ever safe...

LOST MY ACCOUNT!

Just great! After some of my posts and solutions were deleted - now I can't log in to my account - NOW WHAT?That's what I now get!LET’S COMPLETE YOUR ACTIVATION.Resume ActivationGo to Login Page PS ——CS Agent was able to reset account back to normal...

wrong package

I paid the wrong addon I just wanted data and I did us roaming just then Can I get my money back

service on hold

my mobile sevices is on hold even after making payments

SMS

I ve been with Public for 5 years and every month i use to receive sms text message that confirms that my payment was received on the 1st day of renewal. Does public just not do that anymore? Its been 2 months since i received the sms confirmation...

Porting

I am trying to port my number to public mobile. I have the number working but the SMS has still not transferred over. I can accept phone calls but the SMS still only go to the openphone app. I can send from the other app but am unable to receive...Is...

90 days subcription

my understanding: so for 90 days susbcription, you pay 3 months fee ahead, if it says 30G/month you are total get 90g, and it rolls over to next month within the cycle if you have left over from the first and second month.what about first month can ...

Need Help

Could I have an admin message me, to help my step dad with his phone. It hasnt been working for the past couple of days and he has no idea how to fix it.

cannot log in to account

you guys took my money for buying plan, ever since that step nothing worksIt says next step is to activate my SIM card with Android app. But I cannot log in.i cannot log in to your app/website from 2 different phones or my laptop (so its not a cookie...

PUK code

My daughter accidentally turned SIM pin on, on her phone and now she only has SOS access. It says she needs her PUK code. How can she get that. She can’t log in to her account because they text her the confirmation code to log in but she can’t receiv...

Want a refund for a SIM card that was never delivered

I ordered a SIM card two months ago that I never received. I no longer have a need for this SIM card and I would like to have a refund for it. The order number is 339193. Thanks in advance.

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