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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation problem

Hi there. I had trouble activation my e sim after purchasing my plane and paying for it .I had to change my region on App store and I've lost all my subscription To download the app.Now Im trying to acctivate but it keep sending a code to unknown ph...

Services on hold & misdirected payment?

Hi, My account says that my services are on hold and subscription is expired. So I payed $39 for another month and my account is saying it’s just a top-up?!? Please help!I was recently issued a new credit card, so maybe this was the cause of my servi...

I need at to true expert

I am 4+ year customer and I need a number of things done. I also need them done right the first time. I'm taking about new account, moving numbers and importing a number Who could please help me ?

Extra unauthorized charges to my visa

I have been charged about $600 on my credit card for extra data or whatever since July. I have not ordered extra. When I try to chat with someone it says to submit a ticket. Then an error comes up. I believe I have been ripped off. Some of these char...

Resolved! Why are they sending data add-on by text?

I pay for my son's cell phone plan. He used all his data before the month was over, then public texted him asking if he wanted to add on 1 GB of data for $15. He added it multiple times. How is he allowed to do this as a minor on my credit card? Is t...

Overpaid

I was charged extra money for my mobility phone.

Resolved! Texting

Why do I not get texts if my data is turned off? Texting isn’t supposed to use data

can't activate my sim card

Hello,I am having trouble activating my sim. every time i click on to activate my sim it ask me to login and when i do it says wrong user info.. i triplled chekced that my input is correct. I need help, otherwise how can i get a refund?

PRoblem with signal

I have an unstable connection sometimes, does it6 happen to you guys?

E-SIM charge is a money grab

PM should not charge for E-SIM, especially since they can't be transferred like a regular SIM. It doesn't take any extra resources for them to assign one. This is unacceptable.

Resolved! Adding referral code after activation

I just activated my account but didn't put my friends code in. I see I can't put it in now? Any way to add it after the fact?

Moved to USA phone locked to Public Mobile

Hi Community,I've recently moved to the USA from Canada. I had bought a Ulefone Armor 9 which was unlocked when I bought it and successfully connected to Public Mobile Networks for the last 3 years. While the service was always great it didn't make s...

money was taken but subscription is not working

I prepaid for my next month of plan with a payment voucher. it automatically took the money for next months plan but its saying I still need to pay to resume services. my payment history shows that I paid for this month

5G

subscription display on 5 g phone S20 5g showing LTE service

SMS update messages

I was receiving SMS updates messages and now i am not. i would get alerts to pay my bill and alerts when a payment was received. now i do not.How do i get those alerts back again? i cant find where ti sign up

Unable to log in

I am a public mobile customer. I log in, I am presented with two options; Resume Activation and Go to log in page. Keep in mind, I've logged in to get to this point. The page even displays my name. I've clicked on both options and both options prompt...

Resolved! Best deal during year

Hi,Thinking of changing to the new plan: $102.00 for Unlimited Canada-wide minutes + 60GB data at 4G speed 60 GB Data at 4G SpeedAre there any good deals during the year? Back to school, black friday or christmas? Thank you, FrankyFrugal

Resolved! ESIM plan to physical SIM plan

I've made the payment for the $0/15-days plan with eSIM. However, my phone is not eSIM compatible, so I have already purchased a physical SIM card. What can I do next? PM has asked me to contact a customer support agent to request a refund for my pur...

Resolved! Call is disconnecting after I pick up

Hi, I’m trying to get a friends new subscription to public to work. They just signed up. So far they can only receive and send texts. Phone and pictures don’t work. I can call them and it rings but then makes two beeps and disconnects. They can call ...

Monthly purchased Data allowance missing

My new monthly subscription started yesterday. My 3 Gigabytes of data is said to be USED already. I was not using data on my mobile phone yesterday or today.My usage history shows that I used 1.7Mb of data yesterday.Can someone help me with this issu...

Update, payment information, not working

I cannot update my credit card information nor can I get help from a human being unless there’s a solution out there I will have to cancel two accounts with public mobile every link that is provided to me and that was an error

Confirmation code sent to temporary number

I activated public mobile last month with temporary number to test before port my number. Today, I ported my number from fido to public but when I logged in my account, it send confirmation code to temporary number which is no longer working. How c...

Resolved! 15 days free??

Was thinking of trying my son with his first phone. If I subscribe for the $40 plan to get the 15 days free. If i feel it’s not working out with him. Can I just stop after the 45 days? Or Is there any fine print that you don’t get the 15 days afte...

Pin number

Resolved! Subscription

My husbands subscription details show on my subscription. We have different plans and payments

Pin number

How to get new PIN number

I didn't receive the sim card

Where is my sim card. Since 20 to 30 days I paid for sim card. But I received nothing

US talk/text

Hi all,if I want to make a call in the states do I turn off my airplane mode and turn on roaming? Thanks!

Trying to cancel

Im trying to cancel a number we no longer use. It was my daughters and she cannot remember the email connected to the number. Im getting very frustrated with public mobile as there is no contact info or help to get it figured out. They continue to ...

New US plan

I am considering changing my current plan to the new US PLAN using 5G technology. I have been told my iPhone 6S will not work with the 5G network. Is this correct?

Community

Forum Posts

Megathread: Public Mobile Data Issues

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Activation problem

Services on hold & misdirected payment?

I need at to true expert

Extra unauthorized charges to my visa

Resolved! Why are they sending data add-on by text?

Overpaid

Resolved! Texting

can't activate my sim card

PRoblem with signal

E-SIM charge is a money grab

Resolved! Adding referral code after activation

Moved to USA phone locked to Public Mobile

money was taken but subscription is not working

5G

SMS update messages

Unable to log in

Resolved! Best deal during year

Resolved! ESIM plan to physical SIM plan

Resolved! Call is disconnecting after I pick up

Monthly purchased Data allowance missing

Update, payment information, not working

Confirmation code sent to temporary number

Resolved! 15 days free??

Pin number

Resolved! Subscription

Pin number

I didn't receive the sim card

US talk/text

Trying to cancel

New US plan

Earning Points

Trying to activate a sim and transfer number. Sayi...

Lost Wallet & Couldnt Auto Renew at $20, now $45, ...

Auto switch between wifi and data

Public Mobile pretends that I use 3G network on my...