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Account transfer to Bell but payment took on credit card

Hugon
Great Neighbour / Super Voisin

I transferred to Bell on 11/26 and a payment was taken on my credit card on 11/25. How can I be reimbursed for the overpayment? Thanks for your help!

3 REPLIES 3

Yummy
Mayor / Maire

You missed one day as most likely your renewal day was 25.11 but porting out occurred NEXT day.

PM will not reimburse you, unfortunately as renewal occurred officially.

Handy1
Mayor / Maire

@Hugon !sorry PM is pre paid and no refunds . you should have ported out a few days before your renewal date , but you can try your luck with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

TheSterlinger
Town Hero / Héro de la Ville

You can submit a ticket to a Public Mobile CS agent and they can help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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