Transferring my number

[Notepad23]

Hi, 

I've recently signed up for public mobile. I've made an account, subscribed to a plan and ordered a SIM. I have put my new public mobile SIM in my phone and completed the account setup. I've requested for my old number to be ported from public mobile but haven't received the authorization request. It's been 2 days since and I can still talk/text on my freedom SIM but my public mobile SIM doesn't work. Please help, it's very frustrating that there is no support for Public Mobile and the chatbot leads in endless circles.

[Sansan]

Looks like it was not successfully done. I will send you a private message with a phone number to call. 

[Handy1 · Accepted solution]

@Notepad23  You need to keep old providers SIM card in phone to reply yes to the confirmation text , no worries I’ll send you porting team number private message . They ca re trigger port request for you