UNSUBSCRIBED OCTOBER 25 2023

[Tans]

I unsubscribed from this plan on October 25 2023   and I was charged for November 

service and the account shows as subscribed again.  

Please advise how to proceed with getting my $$ back and that you will be going in to unsubscribe effective October 25 2023.  

[hairbag1 · Accepted solution]

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@Phil_Adelphus wrote:

@Tans  In that case best to send a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

They will reply either at the envelope icon top right or click on your avatar and check Messages.

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@Tans 

when you message Customer Support for refund...also request that they permanently remove your credit card info from your old account.

[HALIMACS]

So if you're unsubscribing to terminate all services here (as opposed to temporarily maintaining a suspended service if going away or something), you could also place a chargeback with your credit card provider IF Public Mobile is unwilling to accept your position that you unsubscribed.

If you ARE REMAINING a PM customer, don't do a chargeback - ever.   They'll refuse the credit card as a option to pay for quite some time if you do...

[Phil_Adelphus]

@Tans  In that case best to send a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

They will reply either at the envelope icon top right or click on your avatar and check Messages.

[Tans]

I unsubscribed October 25 and renewql date was for November 9th and which they also took the payment out of my bank acccount.   I am concerned that the account is showing subscribed again 

I have a screen shot of unsubscribing but I am unsure how to attach it to this email

[Phil_Adelphus]

@Tans   When was your expected October renewal date?   Could you have unsubscribed close to it?