Number issue

[Uhtred]

Hi there community memebers,

so I used to have a public mobile phone number since I had the phone number off for a long while without activating it again, it automatically deleted so I bought a new SIM card from public mobile and activated a new number, it was all good until recently some how my old number is activated on the new SIM card I got ( which I have been using the new number for 1 year now ) and my new number was over taken by my autodeleted old phone number, and now I cannot log in the what’s app/ other apps due to this issue and people cannot call me since my new phone number is now unuseable but still active.

[Handy1]

@Uhtred  You need to submit ticket with support  to see if they can help you recover the number 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

hi @Uhtred I think you are still making and recovering calls on the new number and just a problem with EverSafe sending the 2FA to the old number 

please submit ticket with CS  agent by meeting 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437