sim card moved from old cell phone wont work in my new cell phone

[Rustyhfx]

I got a new samsung galaxy cell phone  and the sim card from my old samsung galaxy phone wont allow me to make call or text.  its not the phone as my friend put his sim card in my phone and it worked fine.  do i need a new sim card?

[gpixel]

@Rustyhfx 

call Samsung to unlock the device for you

[softech]

@Rustyhfx  wipe the sim card clean once more and try to put the sim in both your own phone and your friend's phone.

If both shows no network, no sim, then It could really be a faulty sim card problem

But first open ticket with PM Support.  They will ask you to do similar troubleshoot steps, follow them.  if they also come to the conclusion that it might be faulty sim, you can ask them if they can reimburse the charge of a new sim card.

To open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[darlicious]

@Rustyhfx 

Well that's weird?

[Rustyhfx]

model is samsung galaxy j3 orbit - with single sim card
only msg is no sim card and no network

[Rustyhfx]

yes still works in my old phone.......its a samsung galaxy j3 prime
new phone is samsung galaxy j3 orbit same as my friends phone. does not work in  either phone.

msg comes up as no sim card and no network

[Rustyhfx]

my sim card did not work in friends phone!

[Alexandf]

@Rustyhfx 

trying take out sim and put it back and reboot phone, not works,open ticket with PM support and ask them to check it for you

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Rustyhfx what is the model of this new phone? A single sim phone or a dual sim ?

Isnthere any error message on the phone status bar?  

Did you try Reset All Network?

[darlicious]

@Rustyhfx 

Does it still work in your old phone? Is it the correct size? Check it for any dirt or debris and you can clean it gently with a cotton swab and a little isopropyl alcohol. Make sure it fits snugly in the Sim slot of your new phone so that the contacts connect correctly.

[dabr]

@Rustyhfx   Did you also try your SIM in the friend's phone to see what happens?