Unfortunately @Kemptville70 suggestion is incorrect. Please follow @softech 's instructions to have your port request reinitiated. You do have two choices to have a new PAT (porting authorization text) sent to you. You either call the telus porting department with your former provider's account number or you contact pm customer support and ask them to reinitiate it.
Make sure you have your old provider SIM card in your phone so you can reply YES to the PAT within 90 minutes of receiving it. Your port request will complete within a few minutes to a maximum of 2 hours. But if a half hour or so passes without it's completing call the telus porting department back and check on the status of your port. Once your port completes your old SIM card will cease functioning and your account will automatically be closed. You will then be receiving all incoming calls on your public mobile SIM card.
We are happy to see you participating in the community however your reply is incorrect. You have to be careful about advising customers to use the change number feature in their account. This is especially so during a port request as using that feature can cause the phone number to be lost if the port requests has actually completed and they're old account is closed. It's advisable for you to edit your post to reflect this new information so that another customer reading it does not get confused and attempts to reinitiate a part request in their self-serve account. Live and learn! 🤔😀👍
critical part to porting is to receive a text from your old provider and reply YES within 90 mins.
There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed