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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

no servic iphone4

I have a no service message on my iphone4 how do I solve this issue?

New activation with number port error

I just registered on public mobile and wanted my number ported. The number that was activated is different from the one I provided by one number. Please get me the number I requested.

Operating my phone number outside Canada

Dear Friends, I will be visiting India and other countries. Under my current CAD 15 monthly plan, how can I receive calls being outside Canada? Is there any add-on or other plan? Will I be able to do sms from other countries? Dr. Hasrat Arjjumend

Resolved! error activating - incorrect ESN/MEID

After setting everything up and putting in my new sim. I received a text saying go to public mobile.ca click "contact us" and complete the SIM and activation form. You'll need to provide the correct ESN/MEID from your previosu provider.I cant find wh...

Can't register my credit card

Hello, I recently got a new credit card. When I try to register it I get a notification that "the credit card transaction was denied by your card issuer", so I contacted my bank but they said they could see the registration and it looked fine on thei...

Error: Sim not provisioned

My device is Its one Plus 6T. It was working fine with public mobile network. I recently went to U.S for a week. Once I was back to Canada, the network somehow stopped working Error: Sim not provisioned. Contacted Moderator and I am still not able ...

Resolved! No data

I recently upgraded my phone to a new doogee s90 pro.Now I have lost my data unless I use my wifi.I have 900 mb data unused, my roaming and data are turned on.Is my new phone not compatible with your provider?

Resolved! Help - Missing auto-pay and refer-a-friend credits

Anyone able to help me with this? First time posting. Missing credits from two of my three accounts. Thank you.

Payment issue

My mom payed for my phone bill while I wasn’t with her so they gave her a receipt and told her that I need I activate it myself. My account is saying that my plan has expired and there are no clear instructions on the receipt that tells me how I am s...

Find store page not working?

The "Find a store location" page isn't working for me. Specifically, I am trying to search for stores in Alberta.https://www.publicmobile.ca/en/ab/store-locatorFor now, I was able to use Google Maps to find stores in my area. However, is this an issu...

how can i get previous call history?

as said in the title,how can i get previous call history?

My sim card is not working

I try my boyfriends phone the sim is not a working right the sim number is **************** the service isnt working. Please help me out.

Resolved! Regarding new setup

I activated my card and selected the 50$ plan and according to website it says any card activated from 15 Nov to 23 Nov we get 10$ off for first 6 months. I did not get it and I made a payment of 56$ for the plan and when I login it tells me I have 2...

Resolved! Lost username and password

I have lost my username and password. I need to update my payment information and cannot access my account.

Report a UI bug on the Self-Service page

Searched the community for this but there was no mention. On the Self Serve /Overview page clicking the change page button brings you to the https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToChn...

Resolved! cant make a call

hello, i have been a public mobile for a wile now i have the 10$ plan for 50 canada wide min a month. all of a sudden for about 3 days now i can not make a call. i get a message saying we are unable to complet you call as its long distance and you ha...

In past threads there has been a need for invoicing.

Today I was successful in doing a copy and paste from my Transaction Page(s) to Excel. Would that not be accepatble? And maybe along with a screen print of the month? I plan to do this monthly. Just a thought.

Charged inappropriately

Hi, I was charged thrice on Sept.11,twice on October 11and twice on November 11 for my bill.I have done autopay..How can I get my balance returned

Resolved! Unable to log in to self serve

Try to reset pass word won't le me. Can't get into account.

Resolved! SIM card

I have an IPad Air Cellular. My Pixel phone is subscribed to Public Mobile. Can I move the SIM card from the Pixel to the IPad to use the data portion and then back again? I like to have internet when I’m away camping and can’t get wifi service.

Resolved! Who should I contact to get monthly statement of my bill?

Could anyone help with an e-statement of my monthly cellphone bill, including my name, cellphone number, payment amount, address, etc.. online or via email.Thank you.

Resolved! $10/mo for 6 months!

I switch from freedom on Nov 10, 2019. their plan was 6gb for $40. I had both Public and freedom for 2 weeks while I tested my new Public service. Now 100% Public. Not fair I missed $10/mo for 6 months by 5 days. Are you able to help?

Resolved! Samsung Evergreen Sgh-a667t

Hey I have the above phone, and am having issues getting it to connect to the public mobile network. It is unlocked, was with Telus, but I can connect to a Fido sim with no issues. Did a search on the form and others seem to be able to use this phone...

Resolved! Purchased wrong add on.

Hi I am new on here and I purchased a us data roaming add on..I live in Canada and don't travel I am hoping someone can change my add on to a data add on I can use here at home in Canada.

Resolved! Accidentally purchased us roaming data

Hi can anyone help me change my add on I accidentally purchased us roaming data for 20 dollars ..I live in Canada and meant to purchase extra data I can use here at home

Resolved! Community Rewards

Where can I see the amount of dollars I get for participating in the community?

Resolved! Port number

Hi everyone I was with bell. Then I decided to try lucky mobile and ported my bell number to lucky mobile 2 weeks ago . But now i want to port my number from lucky mobile to public mobile. How long will i have to wait to port my number?

Transfer from Chatr to Public Mobile

How can I transfer from active Chatr connection to PM? I've Samaung A70.

Resolved! Adds on 500 minutes consumed on in-coming calls

Hi there - Please any body apprise me the icoming calls are being charged? I've purchased 500 minutes as an adds on a $10/m plan. The adds on minutes are consumed with out dialing out. Can anybody guide me on this?

Resolved! Service

Do you get much service in more remote places like Newfoundland?

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