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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52192 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60393 Views
  • 186 replies
  • 30 Bravos

Resolved! Can't activate two SIM cards on same account?

Hey I'm looking to get a second Public Mobile account going for another phone I'd like to pay for. It seems like I have to create a brand new account with a brand new email in order to be able to do this? Once doing so, can I use the same credit card...

amarn031 by • Great Neighbour / Super Voisin
  • 1064 Views
  • 4 replies
  • 0 Bravos

Resolved! can't make outgoing long distance call but on unlimted plan

My kids have only had their number for a couple of weeks and are on the unlimited canada wide long distance. They have been unable to make long distances from outside their local area and get a recording to say that they could be charged long distanc...

Momma22 by • Great Citizen / Super Citoyen
  • 2820 Views
  • 25 replies
  • 0 Bravos

Resolved! 611

I dont know my password to 611 how do I reset it?

Resolved! I received spam mail from user Nataliebest

Nataliebest 7 hours ago Raise your income in just a week! Ensure how it's easy when you start this, but the possibilities are limitless!Hello! I hope you have a great day!   Do you want to make more than $5,000 per week?   Rush to jump at the impress...

MgSo4 by • Great Neighbour / Super Voisin
  • 974 Views
  • 6 replies
  • 0 Bravos

Resolved! data usage

I have been using my phone for talking only but data time is getting used every day, anywhere from 2 to 42 megs per day.  Where are my megs going?

mikelukow by • Good Citizen / Bon Citoyen
  • 949 Views
  • 5 replies
  • 0 Bravos

SIM NOT SUPPORTED - BELL MOBILITY

I am trying to activate my iPhone SE with PM however when inputting the PM sim card the iPhone locks to a screen that reads 'SIM Not Supported'. Per similar posts in the PM Community on this, I contacted Bell (previous carrier) to have them unlock th...

Shaq18 by • Great Neighbour / Super Voisin
  • 3087 Views
  • 9 replies
  • 0 Bravos

Resolved! Transferring add-ons

Hi,If I accidentally activated one add-on instead of another one by mistake as all these are closely packed in the site structure, how can I transfer them?For example, if I activated a Phillipines calling add-on instead of an Indian one, how can I ca...

Resolved! cancel the service temporarily but keep the current number

Hello,Is there any way that I can keep my current number after canceling the service temporarily? Due to work, I might need to stay overseas temporarily for about 7-8 months starting this winter and will likely come back here sometime next spring or ...

yllh703 by • Good Citizen / Bon Citoyen
  • 3721 Views
  • 8 replies
  • 0 Bravos

Resolved! Recover account

My son lost phone has a new one and new sin card but want to use same number and forgot some passwords why is it so hard to help with this

GMckay by • Great Neighbour / Super Voisin
  • 986 Views
  • 3 replies
  • 0 Bravos

Resolved! Missing payment after transfer number

Hi everyoneI transferred from PM to KODO but before that I had payed 39$ for changing plan which I have never use that plan because I went to new Kodo, my question is : How can I get it back?Thanks for your quick reply  

Tahmasb by • Great Neighbour / Super Voisin
  • 708 Views
  • 2 replies
  • 0 Bravos

Resolved! How to cancel my plan?

Hi I was wondering if I can cancel a plan without having an account and also not having access to the sim card? I actually bought this plan for a friend visiting from another country, he went back to his country and took the sim card. we didn't make ...

tessasr by • Great Neighbour / Super Voisin
  • 1975 Views
  • 9 replies
  • 0 Bravos

Resolved! Coverage

I am moving to a new house (in Sooke BC, Canada) inside the coverage area but the signal tries to connect through US towers and will not let me place the call/txt.  It does not seem reasonable to have to pay for US roaming when I am in Canada calling...

NUTTZ by • Great Neighbour / Super Voisin
  • 1166 Views
  • 6 replies
  • 0 Bravos

Resolved! US roaming

with US roaming for ten days am I able to make calls within the USA or only to Canada? 

gruftie by • Great Neighbour / Super Voisin
  • 948 Views
  • 4 replies
  • 0 Bravos

Calls

My phone isnt making calls or receiving calls

Lacrossemom by • Good Citizen / Bon Citoyen
  • 2157 Views
  • 12 replies
  • 0 Bravos

Resolved! Add ons

Hi, I have a $25.00 plan, this doesn't include US calls, and I need to participate in a US call on Aug 31st. I am not sure which add on to choose. Would it be the $8.00 US talk only selection?

Shastadaisy by • Great Neighbour / Super Voisin
  • 905 Views
  • 4 replies
  • 0 Bravos

Resolved! Error: ER05 "Invalid SIM card"

Hello, I put my fathers SIM card into a new phone and now it's giving me this error: Error: ER05 "Invalid SIM card"Important NoticeYour SIM card needs to be updated for Wi-Fi calling service compatibility. The device is unlocked, it's the LG Stylo 4 ...

1337 by • Good Citizen / Bon Citoyen
  • 9227 Views
  • 8 replies
  • 0 Bravos

Service

My service has been terrible the past 2 months. Barely have service out on the road. Can anyone tell me whats going on? T.

TiffanyD by • Good Citizen / Bon Citoyen
  • 983 Views
  • 5 replies
  • 0 Bravos

FYI: enabling data on iPhones

I'm a new PM customer and didn't find this info posted when I was looking for help enabling the data on my iphone.   Here is the website I used to download an APN profile:Change your APN without breaking your iPhone (unlockit.co.nz)This website enabl...

s_bhshop by • Great Neighbour / Super Voisin
  • 669 Views
  • 2 replies
  • 3 Bravos

Resolved! No call service, but has SMS and Data?

Hi all, Since last evening, I noticed my call service no longer works (both incoming and receiving). When I tried to make a call, it keeps showing ‘Dialing’ and never shows up in the Call logs. When someone calls me, it goes straight to voicemail. Th...

winciy0412 by • Good Citizen / Bon Citoyen
  • 25206 Views
  • 24 replies
  • 0 Bravos
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