Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Public Mobile is annoying and makes it really hard to get a question answered.

I just need to speak with a human. GIve me a phone number.

Resolved! Locked out

I am locked out of my account, I got a new phine and threw out old sim card by mistake, I bought a new sim card a d when trying to activate it to my account I got locked out, ove tried everything. I paid the bill to top up yesterday and I cannot use ...

Resolved! How Do You Transfer your Public Mobile account to a NEW Public Mobile phone?

My current phone is dead, I purchase another phone from P.M.How do I tansfer my service to the NEW Phone with no service on the old phone.I want to transfer the number to the new phone... HOW

VOICEMAIL UNKNOWN ERROR

Hello everyone! I'm getting an unknown error when I try to access my voicemail. It doesn't even ring and just goes silent. Has anyone else encountered such a problem and how did you solve it? Thanks!

Resolved! Porting Issue

I have shifted over from Fido to Public few days back. I replaced my old sim with new Public SIM. I did not know that I need to wait for porting authorization call. Now I am not recieving any call nor text.

Resolved! Collect calls

I am wondering how collect calls work and how much I am paying for them. My son calls me from New Brunswick and I am also in New Brunswick thank you

Resolved! downloading invoice

how can we download our previous payment transactions

Resolved! Where is my order?

Hi, The 26th of January I ordered a Public SIM mobile (Order 282772), and then I received an email saying the following: "Your order is confirmedWe’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipmen...

Resolved! Change phone number

Hello, I had an account with Public Mobile 2 years ago and had transferred my number from Bell to Public Mobile.I left the country for 2 years and lost my Public Mobile account and also my number.I returned to the country and purchased a new Public M...

Still No Service

My account that I’m trying to port my number over from from Telus has been disconnected due to being over you want to go. So can I still receive the text message from Telus with the old Sim card in my phone?

Resolved! Community rewards rewards location

Voicemail problem

I get an error message when trying to access my voice mail. It says: "Error performing request Unknown Error" with the message at the bottom saying "Dismiss". This has been going on for a few days.

Resolved! Made mistake on my address for SIM card

I ordered a SIM card today but I made a mistake entering my address. I have not been able to connect with anyone to change it. Please help, before I decide to go with another carrier!

Resolved! Create a ticket

How do I create a ticket to get my phone number ported over? I received a message saying I entered the wrong account number

transfer of data

No Service

Recently I have been getting no services on my iPhone it says "No SIM", I have tried restarting the phone, taking the SIM out and putting it back in, turning Airplane Mode on then off. Is it likely to be an issue with the SIM card itself?

Resolved! Who should i call for refund?

I can't make local call. It says I used all minutes available, but I have a plan with unlimited call

I can't make a local call. It says I used all minutes available, but I have a plan with unlimited calls.Simon can't help. I checked my account. It's active, no depts. I restarted my phone. Airplane mode is off. ???

New credit card number

delete

Resolved! Suspended Account

Hi, my account was suspended due to forgetting to update my credit card expiry date. I went on to my account and paid my amount due and updated my card info. My account said it was reactivated and autonwithdrawl was working again. All seems fine o...

Resolved! I cannot receive calls. Goes right to voicemail

Resolved! Unlocking an I Phone

If I purchase a phone from Public Mobile can it be unlocked so that I can use it in Europe when travelling? Thanks!

Promo Issue

I am trying to get the extra 2GB for $10 part of the recent promo, but I have been having trouble doing so. Can you please assist with this?

Issues Receiving Calls

Everytime someone calls me it says I'm unavailable... can you please help with this?

Resolved! Can't log in

I can't log in to my account and I have to pay the bill to start using my number. Please help. Thank you!

Resolved! Quantities of Voice Mail calls

Hi! I noticed that I have a large amount of call made to voice mail. Example: I have 4 consecutive calls made to VM, but no incoming calls before or during this timeframe and none made by us. Why are these calls being made and/or registered on th...

Resolved! Discontinung service

Hi,I am trying to discontinue service. How do I do that? Can you kindly assist me please?

Resolved! My registered credit card is unable to authorize all of a sudden?

I have read through some posts here and apparently a moderator could look at my account and unblock my credit card?I've tried on several computers, also in incognito mode, and also tried clearing browser history and saved data.Nothing is working.Cred...

Resolved! Ported Number Issues

Hi! Recently ported my old phone number from Fido over to Public. Things seemed to be going well, but there has now been multiple instances of either people not receiving my texts, or the vice versa of me not receiving other people's texts (this is q...

Resolved! The S in UPS stands for sucks

Hi all, UPS historically refuses to acknowledge our rural address. Sadly I didn't know it would be shipped this way. Our phones were "returned to shipper" according to UPS. Does anyone know how I track them down now? UPS said they gave them back.Telu...

Community

Forum Posts