@CallaLily Is your account active and not suspended for any reason?
Try rebooting the phone, toggling airplane mode on/off. Try setting the network mode to 3G/WCDMA. You can try putting your SIM in another unlocked phone and reboot and back to your phone and reboot.
If nothing is helping, then submit a ticket via chatbot and ask customer support to take a look at your account here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If unable to submit a ticket, then send private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
