Can't change my plan to $50

[Buckem09]

Amy help for this? The only options I get are the $35 & $15 in the self-serve

[computergeek541]

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@Buckem09 wrote:

Amy help for this? The only options I get are the $35 & $15 in the self-serve

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My opinion is this:

In addition, to @hTideGnow comments that the arrows need to be clicked on to see additonal plans, customers also need to click/use the arrows to select the plan. This doesn't make sense to me.  The plans should be selectable by clicking/touching/tapping on the plan details.  The current implementation essentially equates to using a scroll bar to make the selection, something which I don't ever recall seing on another website

[hTideGnow]

HI @Buckem09   

If you still have trouble, please post a screenshot 

[fujiyama · Accepted solution]

To add to what others above have said,

If you are on mobile, the arrows are for right/left.

Look for: (>) or (<) symbols in yellow circles.

After you scroll pass the “Recommended” plan, you'll see all the other ones.

[Timer]

@Buckem09 

tried other browser and clear cache and cookies and use one page inPrivate mode,

and use the down arrow to scroll down

[dabr]

@Buckem09   Yes, as mentioned you need to click on the down arrow and the plans change based on pricing.  You can go back to a previous plan selection by using the up arrow.  It's a bit confusing at first view.

edit:  nvd..misread that you are wanting to change to the $50 plan.

[hTideGnow]

Hi @Buckem09   there are little arrows to scroll up and down, did you try that?

If the arrows not showing or not working, try a different browsers, maybe Edge or Firefox.  Or try Incognito mode