Account number

[sulindersingh]

I forgot my email id and I need my account number. Please give me a solution.

Thankyou

[computergeek541]

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@thanhtran wrote:

Anyone know how long it takes for CS to reply back on private messages?

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This depends on a few factors include ticket case load and the type of issue that Public Mobile was contacted about.  Also, you should know that in all case of customers contacting Public Mobile's CSAs without going through SIMon will automatically be slower.   it may take a few hours or it could be a couple of days. There's no way to know until you've received a private message from a CSA.

[thanhtran]

Anyone know how long it takes for CS to reply back on private messages?

[esjliv]

@sulindersingh  - maybe you never registered for a Self Serve account yet. This is possible if you had an in-store activation.

You can register for one here:

https://selfserve.publicmobile.ca/self-registration/

[sulindersingh]

Thankyou

[hTideGnow]

HI @sulindersingh   Account # can easily be found on My Account

Yes, you have no access there yet, just open a ticket with CS Agent, they respond quick and you can get back onto My Account fast:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MrSpock]

@sulindersingh hi if you looked for your welcome email and couldn't find any info  you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[sulindersingh]

Actually I can't remember the email and I tried looking for the public mobile emails but can't find it anywhere

[dust2dust]

If you still have the welcome email from here when you signed up then the account is in the to area. You might need to dig into headers or source. And if you do have it then that's the email login id. Or other marketing emails.

[RossN · Accepted solution]

@sulindersingh hi if you can't remember email 

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email and new password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply