data isnt working

[hwinne9j8]

hi i recently bought a uniherts phone, i put my Public mobile sim card in, I have service, texting and calling works but my data doesnt, its turned on but there is no symbol at the top showing it and it doesnt work, its been like this for over a week now. any ideas anyone thanks

[CS_Agent]

Hello there! I hope your day is going well!
The system will automatically close the conversation in 24 hours if there is no reply.
I am doing this follow up to see if you have any other concerns.
Kindly,
Leonardo, CS_Agent

[CS_Agent]

Hi there!

My name is Leonardo and it will be my pleasure to help you today.

Please create a new APN with the following data:

Name PM

APN https://bit.ly/2WFlZSZ

Proxy Leave blank.

Port Leave blank.

Username Leave blank.

Password Leave blank.

Server Leave blank.

MMSC https://bit.ly/2WG7ZZ6

MMSC proxy 74.49.0.18

MMS port 80

MCC 302

MNC 220

Authentication type Leave blank.

APN type default,supl,mms

Please do not forget to SAVE at the end of the operation

and restart your phone. 

If you have any other questions , I will be at your disposal.

Kindly
Leonardo  CS Agent

[softech]

---

@hwinne9j8 wrote:

Hi thanks for replying

so on my apn settings 

under name it says "Telus SP"

under APN it says "sp.telus.com"

proxy is 74.49.0.18

port says 80

I doesnt show  the protocol

my apn enable/disable is greyed out 

mvno type is none

mvno value is greyed out as well

other then that its the same as you showed,

its significantly different would that be the issue?

---

Both Proxy and Port should be blank

MVNO type:GID
MVNO value: 4D4F

If some are greyed out, you might need to create a new one and follow what I suggested above

[Timer]

@hwinne9j8 

APN Help Articles (publicmobile.ca)

tried sim card in other phone, and do rebooting phone

[hwinne9j8]

yes its Android, I did the network reset no change though

[hwinne9j8]

Hi thanks for replying

so on my apn settings 

under name it says "Telus SP"

under APN it says "sp.telus.com"

proxy is 74.49.0.18

port says 80

I doesnt show  the protocol

my apn enable/disable is greyed out 

mvno type is none

mvno value is greyed out as well

other then that its the same as you showed,

its significantly different would that be the issue?

[Community_QA]

@hwinne9j8  never heard of this brand.  Android?

try Network Reset

[softech]

@hwinne9j8   this sound like the phone might not have the proper APN settings and/or missing necessary bands for used on PM

Check the APN setup, you can compare to this:

Name: Mobile Internet
APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type:GID
MVNO value: 4D4F