Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have set up auto pay on two phones but it is not taking payment on one of my plans
IS it possible to see if I have an overdue payment (I set up an autopay so I do not think it would matter but just wondering)?
My wife currently has an account with Bell and would like to join Public Mobile. Do we have to contact Bell and terminate the account before joining up with Public Mobile
So these new-fangled phones can have multiple SIM's. Or 1 slot can have a SIM or an sd card. They say they're dual standby. I think I understand some of these things.I've done some searching here and certainly dual SIM's have been talked about. I thi...
Pakistan is not included. How do I make calls to Pakistan ?
Hello everyone,I recently got Public Mobile's $35 plan in Manitoba. The guy who I got this plan from told me that I have 2 GB data ( 1 GB + 500 MB bonus + 500 MB bonus with autopay) every month. But when I log in online in self serve options it says ...
I've been having this same problem ever since i switched from an andriod to an iphone. i'm paying my bills and i need my phone on immediately for work. someone please contact me with information why my i can only make outgoing calls, incoming calls a...
Hello,I have an iPhone 5S from France with a current plan with Fido.I'm looking to switch to Public and would like to confirm phone compatibility.Here the details:Model Name: iPhone 5SModel Number: ME437F/A Thanks a lot! Hope I can join the community...
Hi, When I check my credit card statement, I see that public mobile charged me two times this month. I would like to get an explanation as to why I was charged twice and need the refund. Thanks
Last Sunday I changed my plan and topped up my account with 45 dollars, tax included, the reason being that I had consumed all the internet on the previous plan.Well, I got the charge on my credit card since I decided to top up my account right away ...
I just upped my plan for the first of July. When I checked my bank account on line, discovered not only was I overcharged but did not receive my discount for auto pay. If I do not get a satisfactory answer, I will revert back to my old plan and tha...
I think I asked this before, or the answer is somewhere here but I can't find it.But to get into the Public Mobile Self Service, I have of course an email address and a very carefully saved password. The password does not work. It offers to reset it...
I am locked out of self service says I have to contact public mobile. What do I do?
I bought voucher from Alberta but my son in Toronto, Can I use voucher for both phone?
Hi thereI have asked IT for support with this but no reply. I have an old I-Phone that I use mostly for staying in touch with home when I am out working. So just 250 MB data but it does not work for me...can only check email when connected to WIFI an...
I can not get access to the PM services when I transfer my SIM card...which works in my old phone...to my new phone. I wonder if it might not be compatible on the PM network. It is an 'Android X27 Plus'...dual SIM and expandable memory card slot...co...
I can't sign up for self serve, its a pick of a sticky situation. I was going to use public mobile so i got the sim card and signed up and even got auto renew on, but completely forgot the phone number. I was about to put the sim card in the phone I ...
Hi!My phone out of nowhere can neither send nor receive phone calls, Ive been with Public Mobile a few months now and have no issues up until now, I have autopay set up and got the confirmation that this bill has been paid so I don't know why this wo...
Hi there, Apparently I don't have the correct password in my password manager for some reason. I changed my password last week but I guess I didn't update it. Now when I try to use the link for "Forgot my password" and I enter my email, I get a datab...
Hello, I am not sure how the rewards work. Also me and my sister set to a auto pay service and she will be paying for the bill for both of us. Recently, it was the end/start of a new month cycle but only half of the money was taken out meaning bill ...
I am having difficulty connecting to a network for my data usage that isn't Wifi. It would be nice to be able to use the data I pay for through Public Mobile. My phone is likely setup wrong. It is a Motorola Droid Razr. My service area is Kamloops, B...
Hello, I recently switched to PM for my cellphone carrier and applied for the AutoPay rewards. However, when I log into my account, the reward does not appear on the "Available Funds" header.Also, I used a reference code when activating, but the $10 ...
Does it save if I send voucher photo on line?
Initially, I have purchased an Add-on for $8.00 - US Unlimited calling for 10 day period after my payment, my balance showed as $8.00 till now everything went well. I waited for the Add-on to update on my plan. But, no luckI called Customercare and a...
I bought voucher from shoppers, but it couldn't add on, why? anyone have idea? thanks
I ordered a SIM card on June 23. But I haven’t received it until now. Did you mailed it to me? How I can track it ?
Im being told to enter my PUK number. Now locked out. Help please
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