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Activation issue, I cannot reach customer care, No one to help . Why ?

mail4adaeze
Great Neighbour / Super Voisin

I am not able to receive calls on my line.

Please resolve as soon as possible

 

1 ACCEPTED SOLUTION

Accepted Solutions

MrSpock
Model Citizen / Citoyen Modèle

@mail4adaeze hi are you in the Ottowa area ,they are having issues try manually setting your phone to 3g see if that helps  make them aware of your issue you can open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

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6 REPLIES 6

MrSpock
Model Citizen / Citoyen Modèle

@mail4adaeze hi are you in the Ottowa area ,they are having issues try manually setting your phone to 3g see if that helps  make them aware of your issue you can open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

mail4adaeze
Great Neighbour / Super Voisin

Can someone talk to me and fix this issue

softech
Mayor / Maire

@mail4adaeze   did you try to port you number from old provider to PM ?  If so, an important step for porting is to reply YES to a text from your old provider, did you reply that within 90 mins?

 

Yes, there is support for porting.  There is  a number to call for live support.  I will message you the phone number.  Please check your Community inbox , envelope icon on top right

dust2dust
Town Hero / Héro de la Ville

Did you try to transfer an old number in? If so then did you leave the old sim in to confirm a text from the old provider? How long ago if you did try to transfer?

All support is via this site and using the private messaging system.

benfatto
Deputy Mayor / Adjoint au Maire

@mail4adaeze  If all other services but incoming calls/texts work, and you recently requested a transfer if your phone number, then you likely just need to wait a few hours for the transfer to finish. 
Otherwise submit a trouble ticke; click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

 

If you have problems submitting a ticket, you can also send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

darlicious
Mayor / Maire

@mail4adaeze 

If its been less than 90 minutes then put your old sim card back in your phone and reply YES to the PAT ( porting authorization text) right away. If its beyond that time period call the telus porting department phone # that @softech  sent you and gjve them your name, phone # and old account  # to reinitiate the port request. Reply YES as above on the old sim card and your port will complete in a few minutes to max 2 hours. Once the old sim card stops working your old account will close and you pm sim card will recieve incoming calling.