Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have checked my talk usage plan of 100 minutes and have no minutes used but yet when I try to call, it says I have no more minutes left. This support really sucks. Where is the human to human contact.
Does public mobile have coverage all over Canada or there are some places that it does not have coverage?
Edited: The CSA fixed it and I can login again My credit card info has changed and I can't access my account, as I'm not sure what email it is associated with. How can I login if I don't know the email address?
My plan was supposed to renew automatically on April 1 and as a result of a glitch, my plan was suspended. I followed the instructions to manually pay my April monthly fee and as a result I somehow paid twice and added $40 into my account. I was to...
I am going to the US for the next 88 days… are there any packages or add ons so I can use my phone in the US with public mobile?
Hi, I just switched over to Public Mobile and I'm trying to get a new checking account bonus from TD Bank. I am wondering if it is possible to pay bills to meet those requirements: Setup a Recurring Pre-Authorized Debit Payment of at least $501 I su...
I registered a new account (transferred existing phone number) and have not received a confirmation email yet. My phone still has the old SIM card in it. Am I to wait for the confirmation email before inserting my public mobile SIM card?
I started an account and had issues with old provider code. Have that figured out but can not continue my activation. Says my SIM card is in use but I never got to the point of linking my old phone number and card is not in my phone yet
I added data to my sons plan as he is traveling in the states for the next week. He burned through the data in a day. So I decided to add U.S. roaming text as a cheaper alternative for communication with us. It is listed on the account but it is not ...
Associate at kiosk told me to do the referral after he had done my signup at the kiosk. Appears there is no way to do that
duplicatee thread
Hey guys, I'm just wondering about whether or not PM holds incoming text messages while I'm in a dead zone and then sends them once I come out. Thanks!
I seem to be in the same boat as others. Automatic deductions stopped from my VISA card, and the phone won't work. I've tried to submit a ticket but it asks for account verification - I have tried both my Public Mobile information AND the Community...
Hello and good day to you all. I'm having issues setting up my phone so I can send and receive picture messages. I've have tried many times using the information I have found in the picture bellow with no luck. Here is what the settings say on the R...
I meant to ask this earlier, but I've been busy the past week.So what happened on April 1, why was there the problem and why did it take so long?One of my family members was caught with the system problem. Since I recommended her here, I am her go-to...
Our land line is a ZTE WF721 on the $15 plan plus $5 500 minute add ons when needed. I have 2 question and an observation. Observation. We get a beep or two while talking and assume that is some one calling. Once call is completed we can see who it ...
I registered for the us roaming package and used 75% of it the first day. It’s a ten day package, does it reset daily or do I have to add more funds each day. Thanks
Hi I’ve done everything it says to do, the 3G network is working but when someone calls my number it doesn’t go thru??
while activating sim card and transfering telus number to public mobile following your online steps, it showsActivating your SIM card Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assi...
Joining Public mobile, want to keep my old number. Old phone plan ended less than 12 hours ago, can I still use that phone number? Can not use the old plan for texting.
Hello! On April 1st my account stopped working due to Autopay not making the payment, which has happened before, so we used *611 to pay with a credit card. Usually that fixes the problem, but then the Public Mobile robot said that we hadn't paid for ...
I purchased an additional gig of USA roaming but it is not working. Help seems to indicate that I need an agent to activate it. I got a message from someone but there is no way to reply. Please activate my 2nd gig. xxxxxxxxxxxxxxx. I already p...
I discovered my number is being used by an Amazon user. How could this be possible? In Amazon they told me it could be because my number is being reused
Got lots of calls this morning. Picked one call - the caller asked why I called him from this number. Then I checked the usage and found there are lots of outgoing calls to 6475804001. I searched online and found public mobile had the same issue befo...
Hi I have recently joined Public Mobile a month ago, and I was wondering when I checked my statements I got charged 11 times on March 13, 2022. Why is that?
Hi,I need help to understand my auto pay. Last April 3rd, my credit card was charged twice for same amount of $19.95. My plan is $25 but after rewards I just usually just pay about $19.Thank you. Sincerely, Rhea
Could you please remove my pre-authorized payment from my account?Thanks
I tried everything what the bot told me , I only have bars of the network for 2 minutes and then no connection at all. I check my account and I haven’t used my data. Need help thanks
Hi, I switched a few days ago to Public from Roger's. I haven't received any contact from Roger's to authorize a port transfer so I can keep my old number. So I was hoping someone could help me get in touch with Public so they can send a port request...
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