cancel
Showing results for 
Search instead for 
Did you mean: 

credit card information

Andre06
Good Citizen / Bon Citoyen

I am trying to  change the credit card  that I have on file for another one and i keep getting the message "OOPs something went wrong, try later".  It happened several times. 

 

5 REPLIES 5

Andre06
Good Citizen / Bon Citoyen

I clear cache, history, cookies, when I try to enter new credit card info, I still get the Oops something went wrong and the subscription is ending on August 24th.

I am extremely upset.  I am wasting soo much time on this.

When I log in I don't even see the "manage my account" I only found the credit card info by going to subscriptions.  sent an email, nobody replying.

 

Chalupa_Batman
Mayor / Maire

Wait an hour (PM Security measure) then open browser and clear cache, history and cookies. Then... the following.

How to change your credit card number

First and foremost, if you are changing your credit card information, you need to add every piece of information about the credit card like it was your first time. Even if it’s already auto filled, do it anyway. 

When you log in to your Public Mobile account, go to the Payments button.

KennethJAdams_0-1692402040725.png

On the right hand side, click on Manage Subscription.

KennethJAdams_1-1692402040724.png

Then click on Manage Payment Method and remember, change and edit everything even if it’s already auto filled. 

 

KennethJAdams_2-1692402040665.png

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

KennethJAdams_3-1692402040789.png

Once you’ve clicked on it, go to Payments

KennethJAdams_4-1692402040755.png

The next screen you’ll want to click on Manage Subscription.

KennethJAdams_5-1692402040821.png

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

KennethJAdams_6-1692402040814.png

There you will be able to enter a new credit card and expiry date. Click on Save and your good to go.

Andre06
Good Citizen / Bon Citoyen

yes, I will contact them but it is quite annoying waiting for a response, i would rather talk to somebody .

thanks anyway

Andre06
Good Citizen / Bon Citoyen

I will try, thank you , but i am already doing it from a computer and did it at different times.

Very frustrating

Meow
Mayor / Maire

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Need Help? Let's chat.