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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11127 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

iMessaging not working

We're new to PM and iMessaging does not seem to work well on our 3 iPhones (iPhone 8, iPhone 6, iPhone 5).  2 are on $15 prepaid plan and 1 is on $10 prepaid plan.  All of them are on latest iOS and we have tried resetting and rebooting, and even try...

va3lim by Good Citizen / Bon Citoyen
  • 1034 Views
  • 15 replies
  • 0 Bravos

Resolved! Payment

I have a $25 plan each month. I receive:- $2 off for referring friends- $2 off for auto payment- $1 off for loyalty.I should pay every month $25.  But each month $23 is taken off my bank account. Should that not be $20??

IreneG by Good Citizen / Bon Citoyen
  • 1008 Views
  • 6 replies
  • 0 Bravos

Resolved! PM App

I have only read a few posts so far. Has there been any discussion of a public mobile app? Does that defeat the purpose of the Public Mobile service

tcopes by Good Citizen / Bon Citoyen
  • 920 Views
  • 7 replies
  • 0 Bravos

invalid sim on i8

Hi everyone, haven't been on the community in a long time and glad to see it's still thriving. My wife is having issues with regards to her service and keeps showing invalid sim and having to reboot the iPhone 8 she has been using for a while with PM...

DK by Model Citizen / Citoyen Modèle
  • 755 Views
  • 4 replies
  • 0 Bravos

Some texts send, some don't...

Hi, I'm having difficulty sending texts. I can send texts to some people on my contacts list, but not to others. I have tried changing my APN and have pulled my SIM card out and put it back in. No joy. Please could anyone offer any other ideas? Thank...

GeeBee by Great Neighbour / Super Voisin
  • 468 Views
  • 3 replies
  • 0 Bravos

Activation Problem HELp

Ok so i filled up all the required questions while setting up a new sim card. After reaching the final step where it showed me all the information i filled up i realized there was a mistake in the security question so i clicked on the previous page b...

KhaledAtab by Great Neighbour / Super Voisin
  • 460 Views
  • 3 replies
  • 0 Bravos

Activated iPhone how to get service

Just activated my neighbour's iPhone. Can access account but have no service. Asking to set up data? How do we proceed. Both clueless on iPhone stuff.....

Golly! I now have all kinds of badges!

But it's too bad that I cannot log in to sign up!   See my messages elsewhere here!    And again the BBCODE sux. I'm sure it's not Lithium's fault. (note- I can easily use the vernacular of the teenieboppers here that are 60 years younger than me)  

tqk by Good Citizen / Bon Citoyen
  • 645 Views
  • 4 replies
  • 2 Bravos

Resolved! Calls not coming through

Friends family and work have tried  to get through and can't at different timesI have tried the bot help and it told me to leave a msg here and a tech would get ahold of me , Thanks no other replies needed except actual techs from public thanks.

VanMan by Great Neighbour / Super Voisin
  • 1007 Views
  • 6 replies
  • 0 Bravos

Resolved! autopay

how can I use autopay as a new member if I don't have a cell phone number?

ira-g by Great Neighbour / Super Voisin
  • 844 Views
  • 4 replies
  • 0 Bravos

Resolved! transfer my number from pc mobile

HI, I have just acivated my public mobile plan, can you please assist with transferring my old number to my new service. 

oanhnguyen by Great Neighbour / Super Voisin
  • 2264 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment

I signed up my 94 year old rather on a basic plan.  I thought it was to be on autopay on his credit card.  I was wrong.  How do I access his account I setup?  I cannot remember the email I setup for him.  Is there a way to start over again?  Or can I...

sgk by Great Neighbour / Super Voisin
  • 622 Views
  • 4 replies
  • 0 Bravos

Resolved! Type of phone

What type of phone do i need to get an account?

MickAlla by Great Neighbour / Super Voisin
  • 995 Views
  • 8 replies
  • 0 Bravos

Sim service

It has been 2 hours since i had requested to transfer my number to public mobile but still no service

Arman0110 by Great Neighbour / Super Voisin
  • 541 Views
  • 4 replies
  • 0 Bravos

my email entered by your customer by mistake

So I'm sitting here in the USA, minding my own business, and I've started getting messages from publicmobile in Canada. This looks like a case where some new customer entered my email by mistake. Of course, I unsubscribed, but it keeps happening. And...

olaney by Great Neighbour / Super Voisin
  • 520 Views
  • 6 replies
  • 1 Bravos

Resolved! 10 Day US Roaming Add-on expiry

Hi, I purchase 1gb of US roaming add-on. My trip was postponed a few days. I tried to go see when the add-on was activated and when it expires. It says 10 days but that’s it. Is it 10 days from when we first start using it?

Activation service et transfert ancien numero au meme temps

Bonjour,J'ai activé mon compte public mobile en ligne et demander au meme temps le transfert de mon numero CHATR. Jusqu'à maintenant, rien ne se passe !!J'ai appelé CHATR, ils m'ont dis que mon numéro est inactif, et ils ne sachent aucune autre infor...

Reda by Great Neighbour / Super Voisin
  • 541 Views
  • 1 replies
  • 0 Bravos

Entering my old number

Hi Just wondering i am entering my number to set up my account and it keeps coming uo that its invalid.. anyone know what to try?

jkd7405 by Good Citizen / Bon Citoyen
  • 1101 Views
  • 32 replies
  • 0 Bravos

Resolved! phone wont work with sim card

everytime i try and make a call it just says not regestered with a network but i am with public moble what can be wrong

saw2165 by Good Citizen / Bon Citoyen
  • 1066 Views
  • 13 replies
  • 0 Bravos

Resolved! Can $50 plan use in California?

I have $50 plan, and planning to visit Califonia for a week during Christmas. Can my phone still be able to use it in the USA? 

cheowk by Good Citizen / Bon Citoyen
  • 997 Views
  • 8 replies
  • 0 Bravos

Resolved! Auto pay $2 credit

I did not receive a credit on my September bill.

Alinaw by Great Neighbour / Super Voisin
  • 948 Views
  • 6 replies
  • 0 Bravos

Resolved! Auto Pay $2 not apply

I sign up with new line (for my dad) with my credit card at the store. when i get home, i change the credit card to my dad's credit card, i never get the the $2 credit. on the status, it mention my plan is on the "dynamic Autopay" not sure what does ...

cheowk by Good Citizen / Bon Citoyen
  • 1051 Views
  • 12 replies
  • 0 Bravos

Resolved! Confusion with credit card payments and taxes

Greetings, I do like the new revamped look of the website and self service portal but I was drawn to confusion with the wording and implementation of the included taxes with credit card payments. The bottom of the page states: "† Credit or Visa Debit...

mlerner by Good Citizen / Bon Citoyen
  • 1623 Views
  • 7 replies
  • 1 Bravos

Resolved! Phones were working then quit after changing from Rogers to PM

Hi all, SORRY up front for the long winded message! I started by signing up my step mom with PM on Oct.04 with no issues. Account was created and asked for new number. I did not provide an alternate contact number. Also I did nothing with our existin...

bgdkmckay by Good Citizen / Bon Citoyen
  • 842 Views
  • 8 replies
  • 0 Bravos

Resolved! Call forwarding to Japanese SIM card

Is it possible to call forward to a Japanese number?  The call forwarding instructions note that the number must be a ten digit number.  Calling from Canada the number of digits including the international long distance prefix is likely to be over 12...

brianh by Good Citizen / Bon Citoyen
  • 1752 Views
  • 18 replies
  • 0 Bravos
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