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cannot update to android 10 on note 9 960U AT&T unlocked

Hi, I was wondering how can I update my note 9 960U which is originally an AT&T unlocked phone to android 10. Everytime i check the software updates, it says its up to date. Does public mobile not provide OTA software updates? I've tried using smart ...

Im registered with PM, no problem. The problem is I'm not connected to the phone,. Can't connect to

Sim conversion

Can I transform a sim from a different network to public mobile online? 

Ringer

My ringer for incoming calls is not working, does anybody know how to fix this?

Port Failed. No Service. Need Mod ASAP!

Here is a list of what has happened1. Ported number yesterday.2. Service on my Koodo SIM stopped and got a cancellation email from Koodo3. PM SIM still shows the old number and not my new ported number4. PM SIM shows connected to the PM network but I...

texts sending from wrong number

I successfully ported my number from PC Mobile a couple of months ago, but every now and then I send a text and it appears to the receiver as coming from a different number than my own ported number. Sometimes they can reply to that number, and somet...

Plan cost has two different values on different Pages

Hello, there seems to be conflicting information as to the cost of my plan as there are different costs on these two tabs:  "My Plan and Add-on  ---> Plan"   and "My Plan and Add-on  ---> Rewards"Could you please clarify?  Thank you.

Hows everyone rewards

Lounge worthy

Account disabled

I have an active account.  I was victim to "sim jacking/sim swap fraud" 2 days ago.  The Mods helped me to fix it.  Now when I try to access my account, it says it has been disabled, but I did not do that.  How do I resolve this?  I am so paranoid th...

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Helloi am having difficulty accessing my self serve account. It does not recognize my password even when I change it to a new password.  I can not access my accounts at all.  Need help or someone to talk to in figuring this out. Frustrating!! 

New Activation - No Service

Activated a new SIM with a new number last Saturday, still have no service. I have: - Restarted the phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.- Put phone on aeroplane mode for 5 minutes. Take it off and resta...

cannot view data usage history

i am unable to see what my data usage was for previous months. i have been a member since january 2020 i can see my data usage for the current month on the 'overview' page, that works no problem however if i want to see what my data usage was 2 month...

I change from Freedom to Public mobile, not data yet

After change my number from Freedom to public mobile after one week my mobile doesn't have data plan, only call, I reset my mobile many times and still no data available. 

My service renewal

Good morning I changed my plan on my account to a cheaper one 30month and then paid it.. Now its saying i owe 26 dollars i dont see how this is possible?  Can someone help me remove this 26 dollars for me plz. So i can use my services again Thanks

autopay

I signed up for autopay on my account. when I looked at my credit card I was charged 1.15 and I knew it should be more. I have a $15 plan but there was a $2 credit for autopay and a $10 referral bonus so I should have been charged $3 and tax. I logge...