Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just activated my new sim card with a new number.The phone is restarted and connected to public mobile and can call out (but no ID showing on the other phone that receives the call).Tried to call this new number and the call cannot go through. Instea...
Dear Sir/Madam, I forgot to renew my plan before the 90 day mark a couple of days ago and I was wondering if there was any way that I could keep my number.
Hi,How can I know public mobile sims are working in the Antigonish area . I mean signal strength It's a small city in Nova scotia
I'm in a border city right now and I thought I would connect to AT&T for fun, turns out I'm able to send text messages over a US network without an addon ? Is this a glitch or is it intended to be like that ?
I went into Walmart today to set up a new account for my son. They set me up for auto pay and got all of my info. Set up a number etc. When he put the SIM into the phone it would not work. I would not work in any phone. Big issue: I can't receive tex...
I'm looking for a mobile plan with a small amount of data that allows for making calls but does not include texting. I'm looking at the plans here and it seems that they all include texting. Does public mobile allow for creating custom "a la carte" p...
How can I check to insure my bill is being paid from my Credit Card on Autopay?
Hi there,Can you help me to recheck, I can not make any phone call after due date of payment while I overpaid my amount before.And I would like to set up auto monthly payment. This trouble is bothering me a lot.Thanks for helpxxxxxxxxxx Edit by Dunkm...
Not adding them correctly. I have purchased data and talk/text twice now but only adding data. Please fix immediately. I arrive in US tomorrow.
I have Canada wide (68 mins) and Canada wide long distance minutes (252) remaining in my account. When I've used up my Canada wide minutes, will it automatically start using the Canada wide long distance minutes? What about the Canada LD minutes (100...
I don't have a cell phone, can someone suggest a cheap cell phone that will be compatible to Public Mobile's service? Preferably one with a headphone jack. Thanks.
My question is can I buy a prepaid voucher at a place like a gas station or drugstore, and then inputting the code into the self-serve? All while having auto pay on? (and still receive the autopay discount) Thanks!
Hi Currently, in order to get receipts for your payments, you have to send a message in the forum which is in itself not convenient. The best thing would be to add a button for it as a self-service option, but knowing public mobile this is not going ...
Hello, I was worried my past sim was copied or compromised so I purchased a new one... I put it in my Iphone XS max I did go through the process activate new sim process and used my email to get my code. It said it was successful. However, I would ...
Message read, " Sorry you have been locked out, please contact Public Mobile for help"This is the message my husband received in trying to log into his account.He needs to go into his account urgently. Please help!!Thanks
Would I be able to transfer the remaining balance of my account to another public mobile account ?
where do we find this self serve
I need help.Please.Purchased a Sim card to replace telus service. I've tried everything and yes Sim card is for Canadian service.Conflicting reviews everywhere, can anyone help. It says no network. I've tried connecting and it just keeps saying try ...
Hi all, Everything went smooth switching over from Lucky mobile but I cannot send or receive texts although sending a photo went through fine. iphone 12 mini I rebooted phone and turned off and on imessage (i was trying to text to android phone and h...
i logged in today to view my account and all the sudden it says “plan expired” i signed up with public mobile since February. Why would this happen? Can anyone help me? Im confused i never new a plan could expire.
I am on a $ 50 plan which gives me 8.5 G of Data. I recently noticed that Public Mobile is now offering 10 G of data for the same plan. I exhausted my data 3 days before my renewal date. Why are plans not automatically bumped up to 10 Gigs? That ...
Hello, I am looking for assistance with gaining access to my self serve account. I can’t remember if I ever set it up in the first place or if I set up using an older email address different from my current one. If someone could reach out to me ASA...
Hey folks - new user here with what I hope are just setup pains.I just got on PM about a week ago on the unlimited Canada-Wide talk/text plan (New account) with a used Galaxy S10 I got from Bestbuy Outlet (New Phone). Somewhere between the phone, the...
I deactivated my sim card cuz my phone was taken. Well i got my phone back but now its saying I have to put money on here to get my plan going again!?!?! How can they take and keep my plan going when it wasn't even in use!?!?!
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