[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Call records
How do I get my call records
Resolved! Wrong charge
Hello,I ported my number out and I am still being charged.
can't make calls or send text mesages
can't make calls or send text mesagesbut can receive calls
my phone number get locked since I listed some call as disturbed call
I am a new user. just activated my card and tried to use it one week ago , it was fine.today some one called me, it was a dirty call so I listed as disturbed call. Then my phone was locked.I tried to call several phone, they were all busy. this is so...
Purchased 1G and stopped working.
I purchased extra data 1G before my plan ends tomorrow morning. It was working for a bit then it stopped .Since this morning I have no data on my phone and I am sure I have not used a full gig in less than 12 hours. I would like to have a refund or ...
Resolved! Need help
How do I contact someone I need help and this is impossible
Resolved! Landline
Is it possible to add a landline to my existing service?
US roaming network is not working
Hello,I am traveling in Tampa, Florida. I used US Roaming Call,Text,Data 20 days. It worked with no problem. Today I extended and bought US Roaming Call only. Website shows that I have the addon. But my network is glitching, I can't make a call and n...
Resolved! Problem transferring phone number from fizz
It's been 1 month that I transfer from Fizz and I have problems ; people can't call me, but I can call them, Some people does not receive my text and can't send text message to me. I have a iphone 7, is it my phone ? What can I do ? Also is it possib...
Auto payment and no promised data
I signed up for auto pay, and and did not get any data. I pay over $30 (it seems to change from payment to payment) please advise as to why that is, I am having too much trouble with public, I will quit if this is not resolved Thank you John
Resolved! Unable to complete payment to active public mobile sim card-would like to talk to an agent.
Purchased a public mobile sim card, and when on the payment page where I fill in card details to pay for my new plan, I keep getting the message: "We were not able to process your payment. Make sure all information is correct or try again with a diff...
Resolved! Service agent
I need to speak to a service agent
Resolved! Forget my 4 digit access pin number
HiI forget my 4 digit access pin number. Please help
Resolved! Slow data speed
I am getting very slow data speeds. fast.com shows ~1Mbps, and speedtest.net slightly below that.I know that "3G speeds" should be 10 times faster.With the *censored* Rogers outage, I was planning to use tethering for work, but it is impossible with...
Roaming plan never works
is there anyway to get customer service out of this company? Right now they take money and provide no service and no accountability
Can’t make a phone call and send text message
I paid US roaming yesterday, but I still can’t make phone call and send text out
Resolved! updating my credit card
so, yesterday I updated the expiry date on my credit card (which means re-entering EVERYTHING). Today I got a text from Public Mobile saying my card expires at the end of the month! When I go into my account, there is no way of checking the update I ...
Resolved! International minutes add on
I have got add on of 300 international minutes. I also showed on my account. Whenever I try to use them it say no available minutes
Resolved! Phone number
I didn’t top up my account on the day I was supposed to. Now I can’t put minutes in my account cause my number isn’t making any calls and I couldn’t get the code on messeges.
No access to network
Internal Server Error Look at the top icon beside the time. How to trouble shoot? Thanks!
Another scam
I received, again, the following text message and I have never signed up with Netscape: +1-999-999-9999 (at top of text)xxxxxxxxxx Your netflix account connected to 780-9xx-xxxx is blocked due to a payment verification. please sign in to revise your ...
Resolved! Adding someone to my plan temporary
my family is coming for a visit from another country, can i add her to my plan. Do i have to get a new sin card for her home, or can i add from her home town so that when she gets into Canada she can connect.
Resolved! Unable to make calls in US
I am in US presently. I purchased the US data roaming 2 days ago. When I try to make a call, I am told by PM that I don’t have a US data roaming account. I read that I should notify a ‘moderator’ to initiate my account but cannot see how to direct...
Resolved! Change number to my old one
Hi! I've recently changed providers and got a new SIM card after getting my phone stolen. I used to be with Virgin Mobile and I switched to Public Mobile. I wanted to keep my old number since I had it for years now but I don't understand how. Public ...
Data stopped working in California US on 2022-07-06
Purchased add-on for US travel (talk + data). Data was working from 2022-07-03 to 2022-07-06 then it stopped. Verified that there is still unused data in the plan. Purchased extra 200MB add-on. Talk and text works. Thanks!
Resolved! Unlimited talk
I have paid for the unlimited canada wide talk but when i try to call a number in ottawa it say i have run out of minutes
Resolved! Why do I need a new SIM card? Won't I lose a bunch of my data?
Why do I need a new SIM card? Won't I lose a bunch of my data?How long does it all take to do, assuming I have a new SIM of yours. Thank you
