How to unlock my iphone8

[kungvin71]

Hi, can anyone tell me how to unlock my iphone8 that was locked by public mobile when I purchased it online

[CountyDownIeUk]

Maybe. 

OP had the answer on phone itself and the solution is to contact a CSA. 

Bought on eBay. Should have done an IMEI check for lock and selling carrier that I offered. 

OP said. 

Hi, can anyone tell me how to unlock my iphone8

Sure if you answered the questions. 

that was locked by public mobile

Says the phone was locked by Public Mobile. Lets say that is true, although highly not, then ask PM to unlock it. 

when I purchased it online

So this remark is lacking 

Waste of time. 

[dust2dust]

@CountyDownIeUk- You're contradicting yourself. PM will unlock it only if Telus or Koodo locked it. PM would not have locked it. PM will not unlock it if it's locked by another provider. I'll accept being corrected if this might be a quirk of the Apple world.

But yes answers from the customer are always needed for us to be of any further help. It can be frustrating when they aren't answering. But of course people have lives to live and they might be able to find a few moments to deal with things once they have a moment.

[CountyDownIeUk]

Jeeeshh. This is hopeless!!!

What does it say in Settings, General, About, Carrier lock?????

All phones purchased in Canada after Dec 2017 are to be unlocked. All iPhones from Apple store are/were unlocked before and after Dec 2017 as well. 

PM Can unlock it!!! But don't ask until you answer the above in red!!! The original selling carrier of a locked phone is the one to contact to unlock and if you bought it from PM....they will. Apple will NOT unlock. 

[dust2dust]

And the image above from CountyDownIeUk? What is yours? But I very much doubt Public will be of any help here.

Maybe if @CalgaryBen is still around he could post how to see who an original locking provider is on an iphone...if possible. Did you buy it out of the states? Or did it come from Canada? If from the states that could be yet more trouble.

[hairbag1]

So is your sim Active ? Can you try putting sim in a different unlocked phone to see if it works...then let us know.

[kungvin71]

I already checked it. It's not reported stolen, lost or on the black list

[hairbag1]

---

@kungvin71 wrote:

no, it got it from ebay

---

I assumed you got it from PM. Make sure it's not been blacklisted or reported stolen somewhere.

I'd never recommend buying a used phone off of eBay. PM has some "decent" deals on the website. What makes them decent isn't the price so much as the warranty is good.

https://www.publicmobile.ca/en/on/phone-section

[MrSpock]

@kungvin71 lol now it comes out,maybe you should complain to ebay 

[Timer]

@kungvin71 

my suggestion where from you buy it send to seller a message to unlocked for you or return it,
and buy it for retailer canadian store

[CountyDownIeUk]

1. If you bought online from PM......it was supposed to be unlocked. 

2. I can give a an IMEI check to verify. 

3. What does it say in settings, general, about

No SIM restrictions, means is unlocked.  

4. If your iPhone  is truly carrier locked, contact a CSA and they will unlock it. 

[dust2dust]

Now we're all thinking oooooohhhhh. well that's different then.

Maybe you should also check devicecheck.ca

[kungvin71]

no, it got it from ebay

[hTideGnow]

HI @kungvin71   Open ticket with PM CS Agent to sort it out.  While most phone sold by PM should be unlocked, but there could be some missed.

Again, you got the phone from PM directly, right?

[kungvin71]

No good because the other day, I went to a dealer and try to put the Public mobile sim card into it. it give a restriction message and does not accept the sim card

[hTideGnow · Accepted solution]

---

@kungvin71 wrote:

Carrier lock: SIM locked. This device might be restricted to the original carrier and have certain capabilities limited

---

HI @kungvin71   are you trying to use this phone on PM or elsewhere?

Yes, if you want to check , open a ticket with PM Support to arrange for unlock:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kungvin71]

Carrier lock: SIM locked. This device might be restricted to the original carrier and have certain capabilities limited

[MrSpock]

---

@kungvin71 wrote:

Public Mobile is listed under the carrier section in the setting  @kungvin71 yes what carrier do you think should be there?

---

[hairbag1]

---

@kungvin71 wrote:

Public Mobile is listed under the carrier section in the setting

---

Then you're good to go...not locked, my friend.

[hTideGnow]

---

@kungvin71 wrote:

Public Mobile is listed under the carrier section in the setting

---

HI@kungvin71  that does not mean it is locked.  Check my message above to confirm if it is locked

[kungvin71]

Public Mobile is listed under the carrier section in the setting

[kungvin71]

Public Mobile is listed under the carrier section in the setting

[hTideGnow]

@kungvin71 

phone sold by PM are all unlocked.  And EVEN it is not, they are Telus phones and can be used on PM without unlocked.

So check it to confirm if it is unlocked:

On the iPhone, Open the Settings app,
Scroll down and tap General, then  Tap About.
Scroll to the bottom and look for Carrier Lock

if you see this, then it is unlocked

                   Carrier Lock No SIM restrictions

[MrSpock]

@kungvin71 hello public mobile does not lock phones what message are you seeing 

[hairbag1]

Those phones are sold Unlocked. What makes you suspect it's locked ?

https://www.publicmobile.ca/en/on/get-help/articles/certified-pre-owned-phones