Double payments

[416-660-0506]

There are double payments from my visa- Jun 28 and Jun 29, please be checked my payments

[darlicious]

@416-660-0506 

You may want go contact customer support to change your username as I am going to assume its your number and you really dont want everyone on the internet to have access to it. 

You can check to see if both payments to your card are in your transaction history in your self serve account. If one of them is in your available funds its usually best to just leave it to pay for your next renewal. However you may request a refund but it may take up to 30 days to be processed back to your card. You can slso ask the agent to open a ticket with the tech team to investigate why the extra charge occurred.

Do you pay for more than one pm account? Have trouble activateing your sim card? Is one charge pending and one posted? The pending one should drop off in a day or two.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info

[Timer]

@416-660-0506 

go to your account in front of the mien page do you see that amount at Available Fund, then ok keep it for next cycle will be taken from there automatically..

[hTideGnow · Accepted solution]

HI @416-660-0506 

was it a system problem?  do you see the extra payment is now showing as Available Fund?  if so, you can choose to let it stay there fo future use

but if you decide to try to ask for a refund, please open ticket with PM CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437