Account suspended
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07-18-2022 08:00 PM
Why is my account suspended and asking to pay when I don't owe any money and I even have credit.
Doing strange things. Not allowing me to buy US roaming. Claims account suspended when the phone works.....with restrictions.
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07-29-2022 11:25 AM
@darlicious Do you know if IVR accepts Available Funds to purchase US add ons? Or must one pay with credit card on file.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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07-26-2022 09:05 AM
Are you going thru renewal? If so you have to wait until it finishes to buy a US Roaming add on. It will be finished at the latest by noon eastern.
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07-26-2022 08:35 AM
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07-26-2022 08:29 AM
@Empire2000 Is your account still suspended? You cannot reactivate or you cannot buy US Roaming?
What have you tried? you tried to use desktop computer?
Please give us more details
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07-26-2022 08:24 AM
Did not work for me.
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07-26-2022 08:23 AM
@darlicious wrote:Try purchasing US Roaming via the 611/IVR system or calling 1 855 4PUBLIC and enter your 10 digit phone number. You will need to use your 4 digit account pin #. If you dont know it you can reset it in your self serve account.
611 does not work either
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07-26-2022 08:22 AM
Will not allow me to buy the package, I keep getting notice susspended
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07-18-2022 09:34 PM
When suspended via lost/stolen all of your options are greyed out. When suspended for non payment you have a warning on each page and your plan amount in your cart. To add to a customers confusion when you go to the my account page your plan amount appears as the amount owing + applicable taxes. So the $25 plan shows as owing:
- My Upcoming Bill
- Selected Plan
- $25 for 1GB $25.00
- From Available Funds - $0.00
- SUBTOTAL $25.00
- GST+PST (12%BC) $3.00
- Amount Due -----------
- Month Day 2022 $28.00
Now does that not add to the confusion especially if you are paying by voucher?
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07-18-2022 09:06 PM
@Empire2000 wrote:Why is my account suspended and asking to pay when I don't owe any money and I even have credit.
HI @Empire2000 are you talking about the text saying you don't have enough money? Ignore that text. it was confirmed that they were sent wrong
@Empire2000 wrote:Not allowing me to buy US roaming. Claims account suspended when the phone works.....with restrictions.
try buying it via a desktop. There is some issue with accessing the site and make payment using phone or tablet. Should be good if you access via a Computer
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07-18-2022 09:03 PM
Try purchasing US Roaming via the 611/IVR system or calling 1 855 4PUBLIC and enter your 10 digit phone number. You will need to use your 4 digit account pin #. If you dont know it you can reset it in your self serve account.
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07-18-2022 08:05 PM
It's all been a horrendous roll out of a new system. Seemingly without testing and we the customers get thrown to the wolves. If it thinks you're suspended then you can't actually buy add-ons while suspended.
I've yet to see what the account looks like in the new system when suspended.
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07-18-2022 08:01 PM
tried use browser from computer, clear cache and cookies and use one page inPrivate mode,
and when you in USA then buy it the 10 days package
