locked out of account

[Cristina2021]

Hi,

My payments are up to date, however, my account says that it is suspended. My account says I have $30.00 available. Can you please help me fix this? My credit card is up to date. It is not expired.

Thanks,

Cristina

[darlicious]

@Cristina2021 

Does your self serve account have $30 in available funds or does your credit card have a $30 credit?

[BKNS27]

@Cristina2021 

If your renewal date is tomorrow and your phone is still working, your account will show Suspended/Expired. The notice indicates if you are on AutoPay or have sufficient funds to ignore the message.

[hTideGnow]

HI @Cristina2021   you see $30 showing in Available Fund?  is your plan $25?  

If your plan is more than $30, you still need a bit more to cover the cost

If your plan is $25, do you see a button to reactivate current plan?  (Not sure if the new My Account still has the button)

Please also provide us a screenshot showing your available fund

[darlicious · Accepted solution]

@Cristina2021 

How much is your plan? You will have to pay the difference between your plan amount and the $30.

[Timer]

@Cristina2021 

wait for 20 min and tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

Edit: contact to support team by CS_Agent