Payment issue

[Apple817]

I was charged my monthly Public Mobile payment on the same day on July 25th that I ported my number to Koodo. Since my Public Mobile service ended that day, I would like to request a refund of the payment, or a one-time goodwill credit/refund. My phone number doesn’t change. Could you please review my account?

[slusagm]

Honest, no point to create ticket.  PM won't issue refund in this situation 

But if you insist to try,   Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (Login using your current Community account.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging ) 

[Apple817]

My account was closed when u switched to Koodo. I can’t create a ticket to submit to PM CS without the account number.

[Apple817]

I contacted Koodo for the situation. I was told that PM and Koodo were separate entities and I had to contact PM for a refund.

[Anerkons]

Contact PM CS — They may be able to help you. 

[hTideGnow]

sorry @Apple817 

PM is a prepaid carrier, and no refund, even in situation like this.  

But since Koodo and PM both owned by Public Mobile, there is a bigger chance Koodo can give you a one time credit, please check with them instead