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Data - US Roaming - 500 MB Data (10-day) - Option is missing

Gabb
Good Citizen / Bon Citoyen

I added 1GB US Roaming data more than 10 days ago and it has now expired.

 

I want to add 500 MB Data US Roaming but the option is missing.

 

How do I proceed?

 

I am driving back to Canada but having data would help with Google Maps.

 

Thank you,

3 REPLIES 3

softech
Mayor / Maire

@Gabb   Was it just that US roaming option missing?

Try to use a different browser or Incognito mode or try on another device.  It should be just a browser issue

 

If it still does not work, load enough fund into My Account first, then open a ticket with PM Support and ask the to manually buy the add-on for you

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

popping
Oracle
Oracle

@Gabb 

If you cannot get the US roaming data add-on working, you can download your route map on your phone using Wifi.

darlicious
Mayor / Maire

@Gabb 

The US Roaming data add on - $15/500mb will reappear in your account 24 hours after your 10 DAY US Roaming add on of the same expired. You can purchase the $10/250mb or the $20/1gb options now.  Do you remember the time of day you first purchased it?

 

Edit:

Oops misread your post. Do you only see the $10/250mb option? Or none at all?