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Reset 4 digit pin for top up

Gmac7575
Great Neighbour / Super Voisin

I need a email to set up my 4 digit pin or email for account new password

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@Gmac7575   You can check if you ever got any email when you first joined, it might have the 4 digits PIN there, (But many confirmed that the welcome email does not have the PIN)

 

Only PM Support can reset it for you, open a ticket and they will help

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Reset PIN", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

View solution in original post

4 REPLIES 4

softech
Mayor / Maire

@Gmac7575   You can check if you ever got any email when you first joined, it might have the 4 digits PIN there, (But many confirmed that the welcome email does not have the PIN)

 

Only PM Support can reset it for you, open a ticket and they will help

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Reset PIN", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

will13am
Oracle
Oracle

@Gmac7575 , if you have kept all your historical text messages, you would find the 4 digit PIN in one of the initial welcome text messages.  As for email address for your online account, you would have provided one during the initial account set up.  

Gmac7575
Great Neighbour / Super Voisin

Never kept public mobile pins opened 12 years ago


@Gmac7575 wrote:

Never kept public mobile pins opened 12 years ago


@Gmac7575  12 years!!! you are one of those from the beginning... 

 

open ticket with PM for them to reset it