Reset 4 digit pin for top up

[Gmac7575]

I need a email to set up my 4 digit pin or email for account new password

[softech]

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@Gmac7575 wrote:

Never kept public mobile pins opened 12 years ago

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@Gmac7575  12 years!!! you are one of those from the beginning... 

open ticket with PM for them to reset it 

[Gmac7575]

Never kept public mobile pins opened 12 years ago

[will13am]

@Gmac7575 , if you have kept all your historical text messages, you would find the 4 digit PIN in one of the initial welcome text messages.  As for email address for your online account, you would have provided one during the initial account set up.  

[softech · Accepted solution]

@Gmac7575   You can check if you ever got any email when you first joined, it might have the 4 digits PIN there, (But many confirmed that the welcome email does not have the PIN)

Only PM Support can reset it for you, open a ticket and they will help

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Reset PIN", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there