Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all-- In the last 4-5 weeks, I've had issues almost daily where the other side's audio cuts out mid call. This has happened regardless of whether I place the outgoing call or if it's an incoming call. The other party is always able to hear me. The...
Trying to swap a sim card number but am getting an "oops something when wrong" - and even when I got through and chose 'email the code', I never received an email.
i have multiple roaming added and cannot make a call past one min long xxxxxxxxxxx how do I get this fixed? edited by computergeek541: phone number removed
Hello, I was checking my account today and it said that I still owed $35 for my plan. I had $25 already in it so it should have only been $10. I would appreciate your help solving this issue
I am traveling. When I left my province, the SIM Card is deactivated and there is no signal to make a call.I restarted the cell phone, extracted and inserted the SIM Card several time. There is no signal yet. This condition is very uncomfortable and ...
I want to use another credit card. Where and How to change it? Thanks
Hello,how can I get a three months payment plan instead of 30 days? Thank you
Hello. I've been trying to update my credit card information but I've lost my password and security question responses. I can't pay for my plan and my service has ceased. If anyone can help me with this, I'd appreciate it. Also, I already tried the P...
hello there,i think my credit card was expired in my account and i am trying to change the card so I tried to login to my account, but I forgot my password. Pls help!thank you.
I've updated my credit. I also made a payment. When will my phone be activated again.
Can you please let me know how I can add text message option in my plan. Thank you.Foyzer
I lost my phone. If I get a new SIM, will my phone number stay the same?
I am close to signing up for the $15 plan, but don't want to miss any sale/promotion that might become available -- do any ever occur at that tier level?
i want to delete unwanted voicemail. i the past i used to press 7. now it does not work. how? thanks
I currently have a family plan with TELUS with four phones and four different numbers. If I switch one phone to PM, will my Telus account be canceled right away before the other phones can be switched over? We plan to switch two phones to PM and the ...
Done
Hi I have 300 International Long Distance Minutes but I am unable to call any of the allowed International countries (including USA). I receive the prompt that I do not have minutes to call. But i have 300 minutes and have not used any of it. Can ...
Hi all, I am having a real big issue here. My wife and I are on a 90 day plan and both paid with my credit card but on different cycle date. I didn’t realize my credit card has expired and public mobile didn’t renew the new expiry date so my wife’s p...
I purchased some U.S. add on mistakenly. How do I go about transferring amount spent to Canadian phone time instead?
Hello, I activated my account plan for $25 with autopay which should ensure I get 1 gb of data a month. Thus far data services have not worked at all on my phone please help me figure out if they work? If not I think I'm switching to public mobile wi...
I got a text message today from public mobile saying “ your plan did not renew because we did not receive your payment“ It goes on to say “ if you have recently made a manual payment please disregard this message“.well I’ve been on auto pay from the ...
Hi, My son’s phone has a strange problem it can receive MMS but not able to send any form of it.Text messaging and data internet are fine.Tried different APN protocols (IPV4, IPV4/IPV6) but didn’t work.Phone:Umidigi Bison , Android 10Thanks for any...
