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Locked out cant sign in in my account

Cant sign in in my account to make changes

Can't use data or service at all

My account payment came out yesterday and all day i have not been able to access data to use the internet. I can also not send or receive texts or phone calls. My data cycle usually resets on the evening of the 22nd of the month.  I have reset my pho...

New iPhone through Public Mobile - No service

I received my new (gently used) iPhone from Public Mobility.  I put the sim card in.  I got an email saying the card is now active.  The phone shows No Service in the top left corner.  When I set up the phone it takes me to the sign in for apple id a...

Activation Pin Issue

I purchased a card from my local gas station to top up my phone and when I enter in the card I am getting an error message about the card. I need assistance to get the funds loaded to my account, the store is refusing to refund me. I tried calling an...

Account closure

I recently switched to another service provider and switched my phone number over, it seems like my account was deleted (I created a new one under the same email after being indefinitely logged out) I think there may have been an outstanding balance,...

sim card locked

hoe do i get a puk code

Re: P.M. fails to send me sms code and messages to port out my number, so how to take my # out

I am having the same issue:( I am trying to port out but I am not receiving the text message. My phone is still active. What can I do? 

Why isn't the check my phone compatibility link working??

I'm considering a new phone so I've come to check if it will work with Public Mobile but the drop downs are blank and will not allow me to type anything either????? 

Re: connection issue

Recently my phone voice become very unclear after connected with the other people. I am not sure what happened to me. I have two persons in the same place using public mobile service and both had the same issues. I hope i can get an answer from the p...

No Service

   not sure what’s going on, been trying to fix it forever. can’t make calls, receive texts or use data. i’ve already tried resetting my phone, network settings and i’ve taken it out and put it back in but nothing seems to be working.

Wrong phone is Delivered

I purchased a refublished phone and its delivered wrong type and color Whats should I do? 

Data stopped working

Have data in account.No limits on phone.Tried all steps suggested including resetting network settings ... Android phone.

Hello i am having problem adding my voucher to my account i entered the wrong voucher to many times

overpayment

how do i recover an overpayment.  my payment was overdue so i put $100 on account and then went to change plans.  After changing plans I noticed they took both plan payments off of credit card and PM current balance.  How can one account owner have 2...

Automatic payment

Since over one year I have a PublicMobile number that I do not use. I even don't have the SIM card anymore.I need to stop the monthly payments that keep on since then. I tried to access to online service but not having a password nor the sim card to ...

What phone is compatible

Ii never had a cell phone and I’m a bit lost.  Can anyone recommend a cell that is compatible with public mobile and the cheaper the better for methankscarole

Payment

I am getting charged for payments i did not authorize. Can a customer service rep. please give me a call.  

Missing Data

HeyI noticed my data is missing the proper amount including the holiday Christmas data and loyalty data. my account expired i topped it up 2 days later and still my data is missing. Can this be adjusted please?

my phone is locked

I have autopay, but this month I was charged 9 dollars, not like before.  I forgot my password for  my self service..tried to reach " agent".... Had bad costumer support. She or machine asked me strange questions.. Like - how long I have publik mobil...

Password reset page asking for old password (self-serve)

Hi,I am trying to reset the password to my self-serve account. I know the answer to my security question, and I have been able to receive the email with the link to reset this password. However, when I click the link sent to my email, it takes me to ...

Locked out of account

I am locked out of my account. I attempted the security questions but failed.  I can't figure out how to get unlocked.  I can't submit a ticket because I can't log in. FYI I have 2 accounts and am sending this through the account I'm able to log into...

i had my phone number of 10 years and public mobile gave the same to another person

i have the cell phone number from chatr for 10 years and all of a sudden public mobile gave the same number to one of their customers and now we are both getting each others phone calls randomly.i have never lost my number or had it canceledactive nu...

account problem

I bought 500 add-on minutes for $5.00 on June 20thProblem #1...My credit card was charged $11.50Problem # 2...My account shows a top up of $5.00 instead of an add-on of $5.00Problem # 3...I ran out of minutes yesterday while on a trip. Very inconveni...