password on account

[Choklit2264]

will not send code by email - only by phone (text). will not let me change my password. am unable to access my account.  

[DJN]

This worked for me:  using browser from computer, clear cache and cookies and use one page inPrivate mode,

[DJN]

have you tried to log in to account on browser? nobody in my household can, i think it is down.

[DJN]

I believe log in on the web page is down. I have 3 different accounts in my household, and nobody can log in.

[Timer]

@Choklit2264 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

and tried to  Reset Password

you can choose either by phone or email.

[benfatto]

@Choklit2264  If you cannot use the Forgot Password link then you will need to open a trouble ticket. 

To obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437