Error when trying to add money

[Jeremy29]

Every time I try to add money into my account for my payment tomorrow it keeps saying error try again later if I could get help with this it would be great thank you

[hTideGnow · Accepted solution]

HI @Jeremy29   "Every time" , so more than 1 month?

I would open a ticket with PM CS agent and have them to check.  But you can also try to add another card to see if it works

To open ticket with CS agent 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437