No Service since afternoon of July 13

[Al15]

My wife and I both have PM phones, and neither of us has service today. Our friend, so a third phone is not working either. We all live in Port Rowan.

[Yummy]

It could be local temporary outage not big enough to be officially listed as outage.

Did you check with other mobile user from other providers?

[softech · Accepted solution]

@Al15   there is no known outage according to Telus outage map

https://www.telus.com/en/bc/outages?linktype=ge-footer

However, I don't think they update that promptly enough

Please open a ticket with PM Support so they are aware of the issue in the area and can action accordingly:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there