Remove 2 factor Auth

[Brad1979]

I bought a new Sim Card and it is asking for a 2 factor authentication to enter the .... i no longer have the phone that the number was associated with. i bought a new sim card and can not put the sim number in because of the 2 factor auth. how to get around it? I no Longer have the phone that my account was on and it was an esim .  PLEASE HELP!!!

[Yummy]

Redirect 2FA to receive by email

[BKNS27 · Accepted solution]

@Brad1979 

The 2FA code is mandatory and you can’t get around it.

On your new phone, just download the PM app and login to your account. Click on Resend Code or Didn’t Receive Code. You will have the option to send the 2FA code to your registered email.

Once you are I. Your account. Go to the Account tab-Change SIM Card and you are good to go.

If you need help in login to your account. You will need to contact a CS_Agent but have your credentials ready to answer.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437