why can I not login now ?

[chch518]

why can I not login now ?

what is going on? 

[laithanh]

@chch518 

If you're like me and still seeing the login issue, this is what I found that worked:

1. Clear the cookies from publicmobile.ca website, or
2. Log in using Safari browser on iPhone or Mac, or
3. Log in using Firefox browser on Android or Windows

This is to access the new version of My Account.

Option #1 doesn't seem to work to access the My Rewards website though. That might require some fix on Public Mobile's side.

[dannycdee]

It just worked now for me to purchase US roaming addons

[dannycdee]

Thankfully it now seems to be working

[dannycdee]

The add-ons feature is still not working it says looks like the page you're looking for is unavailable error 404

[softech]

@Del1981 

Up now,  NEW site

Try it

[Del1981]

@softech yes, I'm leaving for the states this morning and wanted to add some data on my plan for navigation.  I'll keep trying, but I'm still not having luck.

[dannycdee]

How soon do you think the maintenance will be completed? I was looking to purchase add-ons today

[computergeek541]

@gglobrien @softech 

Yes, this was an scheduled amd announced maintenamce window.

[softech]

---

@Kasstzog wrote:

Also having this issue since last night. Was there an announcement about maintenance?

---

@Kasstzog  No, this is not a scheduled maintenance.  

@gglobrien   Not because of popup blocker.  

[gglobrien]

yes mine is done too.  does popup blocker affect this?

[Kasstzog]

Also having this issue since last night. Was there an announcement about maintenance?

[softech]

@Del1981   You are in a rush to do something?   Maybe try *611, but you need your 4 digits code for most thing  you want to do there

[computergeek541]

---

@Del1981 wrote:

Any experience in knowing how long maintenance usually takes?

---

Please try again in about 30 minutes (after 8am EDT - eastern).

[Del1981]

Any experience in knowing how long maintenance usually takes?

[Del1981]

Same here, can't log in.  There's a different log in window now, and I get the same message when I attempt.

[computergeek541]

---

@softech wrote:

@chch518   

did you get this error:

{"message":"Invalid authentication credentials"}

I guess maintenance again... 

---

Yes, it's down for maintenance.  The popup looks to be a login needed to access the Self Serve login website (for Public Mobile staff), and not for the customer to log in.

[softech]

@chch518   

did you get this error:

{"message":"Invalid authentication credentials"}

I guess maintenance again...