cancel
Showing results for 
Search instead for 
Did you mean: 

Missing Old Public Rewards on new Portal

mehr39
Great Neighbour / Super Voisin

Hi,

I missed all of my monthly Rewards based on AutoPay & Loyalty Rewards on new Portal.

Also I missed my 2G Gift Data without using.

How can I solve them?

Thanks

2 REPLIES 2

MrSpock
Deputy Mayor / Adjoint au Maire

@mehr39 Hello if you didn’t change the new rewards program all your old rewards should still be there it’s probably just a glitch the new website just came up this morning I’m sure there’s issues try restarting your device use a different browser and go back in hopefully it should  clear up

softech
Oracle
Oracle

@mehr39   I think it is a sync issue and it needs time.  

 

Mine is like that too

 

As long as you see them in My Reward site, I wouldn't worry about it too much.  You can check back in couple days or you can check back the day before your next payment date

 

Need Help? Let's chat.