missing rewards

[yanyee]

I subscribed the mobile service using a referral code but have not received the reward. My friend contacted Public Mobile and asked for my phone number. The friend mentioned that I have to contact Public Mobile. I tried to submit a ticket on the issue but it gives me an error. 

[yanyee]

Hi,

I have not received the rewards. I submitted a ticket and am still waiting for responses.

Thanks,

Yan

[hTideGnow · Accepted solution]

HI @yanyee 

the $10 credit will be added to your My Account within 72 hours.  It will show up as Available Funds.  So, have it been 3 days since you joined?  Login My Account using Incognito/private/secret mode on your browser and check

if you really not see it there, and it has been 3 days, then ask support agent to check for you.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437